Complaint Review: Unique Chrysler and Car Nation Direct - Burlington Ontario

Please be beware of the dealer named CarNation Direct" They sold me a vehicle a few months back. It was an older Saturn. I wanted an older car for a little while before I bought a new one but they conveniently forgot to mention that the vehicle they are selling me, it's a vehicle whose parts if something goes wrong are not to be found and exactly that happened. The charged me a fortune for a 2008 car citing supply issues. The car started practically disintegrating and here after 8-9 months the car is in such a bad shape. First the shockers got cracked and due to that then the the alignment got shot. I did not hit anything but still I thought I will get the car aligned. When I took the vehicle to Canadian Tire for that, I was told that shocker and the strut assembly is damaged on BOTH ends. Even after all this I thought I will get it repaired. Now the hunt for parts started and after trying to find the required parts for more than a week and all through North America we gave up. The parts were nowhere to be found.

I thought of going to the place I bought the vehicle to complain and met the manager named Dominic. Instead of resolving the problem he started complaining about the lack of availability of Advil for his kids. Advil will come but the parts are no where and have no hope. He sent me the Unique Crysler to talk with the service manager but I don't know if he tried or not but after 2-3 days, I was told that they are not available. I came to know that Car Nation is a part of Unique Chrysler, I would not have ever entered in there. I should have known that when they sell the vehicle they are sweet like honey and later if something happens or u complain about something you are insulted. Leading this insult bandwagon is their General manager "Mike Carobelli".

I should have known if the person on the top is like this then what to expect of other people. They treat you as if you are a begger asking for alms once they are done with selling the car. Then they say they value a customer which is a laughable statement. In this day and age of competition your customer service separates you from the rest but I guess Unique missed that bus. I would request Chrysler Chrysler Canada to conduct some classes the teach them especially the upper management some basic rules of providing good customer service which they are seriously lagging that is if Chrysler cares about it's reputation and who represents them in selling their cars as it looks bad on them as well.

As I said these guys are different when you buy and something else later. After 2-3 days of buying the vehicle I complained about excessive noise coming out of exhaust. It was determined there was a fault in the exhaust system. I had to fight so hard to get these people to get it repaired and they told me that I am thinking I bought a new vehicle instead of old. I knew very well that I bought an older vehicle but still after 3 days of buying if I find something wrong with the vehicle then it is their responsibility not mine as I did not poke holes in the exhaust system and there was already a problem.

The mistake is mine only as I did not find out that they are a sister concern of Unique Chrysler. If I had known then I would not have set a foot in there where I had to spend a fortune as they are taking advantage of people selling shitty cars at sky high prices and which do start disintegrating in a few months and they also very conveniently don't bother to mention that I might not find the spare parts later. They are in this field of selling cars and not me.

But what else I could have expected. People who insult their customers and don't know the abc of customer service. Running different promotions just to lure customers in are not important but giving excellent customer service is paramount which sadly is missing all together. Once a customer is lured in and vehicle sole then treat the customer if he complains like they are nothing but when the main organization is like that and the person namely "Mike" at the helm of affairs who mocks his customers, insults them then I should have expected the same from CarNation as well.

Horrible after services, horrible cars, selling junk as they were gold and on top of it fleecing the customers by not telling then the right situation. I guess these guys just want to sell cars and once the car is out then what happens to it is no ones concern.

So for your own peace of mind stay away from Car Nation and Unique Chrysler if you want your vehicle to perform well and nothing is hidden from you incase of an older vehicle and if you want that no one insults and mocks you and treat you badly instead of like a king which the customer is.

I guess they need to be taught the meaning of good customer service starting from the very basics but again if people like Mike are sitting at the top then the associates can treat people badly without the fear of any repercussions .

But again in a since a mistake is mine where I should have confirmed who owns Car Nation before going there and buying garbage for it's weight in gold. Paying top bucks for a shitty car.

Their motto should be " We sell shitty cars at sky high prices" and we are not below lying and fleecing customers and taking advantage of them and later treat them as one would treat a beggar.

I got fleeced but hope some people will take some learning from my experience and be beware and protect them from people who fleece and cheat unsuspecting people. Shame on them...