- Report: #1510651
Complaint Review: UNICE HAIR - Santa Fe Springs California
Reported By:
CAT -
Yucca Valley, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
UNICE HAIR
9820 Bell Ranch Dr. Apt. 101 Santa Fe Springs, 90670 California, United States
Phone:
1-626-782-4321
Web:
https://www.unice.com
Categories:
Business Rating:
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UNICE HAIR UNICE REFUSE TO GIVE REFUND FOR DEFECTIVE PRODUCT Santa Fe Springs California
I ordered a Unice pre-plucked virgin hair (body wave) HD Lace (5x5 frontal length lace) 180% density, middle part, 26 inches in length on May 18, 2021. Recieved product May 24, 2021 at 1:55 p.m. Opened the box to see what I did not order. The wig was brown and not black (1b), the length of the wig was not 26 inches stretched, it was 16 inches when you stretch or straighten the hair. In addition, the length was only 16 inches and not 26 inches in the nap area of the wig.
The wefts were sewn on the inside of the wig cap. The knots on the wig were visible. The wig was not what the company advertised on their website. In addition, the website states they ship from U.S based warehouses, well my wig came from China and they charged me an international fee without my knowledge and approval. On May 27, 2021 I called the number the company has listed on the site (1-626-782-4321) it went directly to voicemail. When it went to voicemail, it was full so I could not leave a message.
I sent an email stating my dissatisfaction with their product. I told them I refused the product and FedEx is sending it back to the sender, which was in China. The company was threatening me by refusing to give me a refund if I did not send it to their warehouse in California. Somehow, they were able to contact FedEx to change the location the package is to be delievered to. They said they are going to deduct money from my refund if I did not change the address, then they said they if I could keep the wig, they would give me a discount on my next order.
I declined to accept their offer. I have been requesting my refund since May 27, 2021. I still have not recieved my refund. They refuse to refund me my money while having the product. This company is a fraud. They falsely advertise products they do not have. And they lie about their 30 day refund policy. DO NOT ORDER FROM THIS COMPANY!
