- Report: #1503208
Complaint Review: Twigby -
Reported By:
Ehu -
Los Angeles area, CA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Twigby
United States
Web:
Twigby.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Twigby Charged for services that were not provided, ripped off even though I tried to negotiate something fair to both of us.
Do NOT use this phone service under ANY circumstances, it seems low but they make their money due to usurious behavior. I lost my phone and they asked if I wanted to cancel, but I said wait. I eventually got another phone with another service and later saw on my cc bill that I had been charged. I immediately signed on their chat line which was closed so I sent them an email. I NEVER got an email saying that they could not cancel over by email only chat. I probably did not check my bills carefully and notice another charge, however I recently checked my bill and saw they were still billing me.
When I asked them to charge back or refund the charges they said no, because I didn't stop the billing, I said I wrote them a month ago asking them to stop and they said that they had told me in Aug. that I had to do it by chat. I told them they had not, and if they had then I messaged them and why didn't they stop it. I realized the futility of arguing me about the refund and if I did NOT tell them originally to stop since it wasn't a high charge I said we can compromise, give me a credit for the unused amount that would not expire and we will just leave at that, in case I couldn't use the company I was with now.
Not only would they not help me in that way, they actually THREATENED me by saying what I claimed was not true (and I DID write to them) and that by making false statements (I told them I would report them to the FCC and BBB and CA PUC) that I could damage my credit rating (have NEVER heard a company I disputed anything with THREATEN me like that.) There was another company that used to offer limited free cell phone minutes (and not an Obama phone) but had so many problems with people get charged for things they didn't ask for and I guess that's how they made their money and this operates the same way.
Initially the charges seem low, but they are not, they start billing when the phone starts to RING, I made a lot of calls on wifi and didn't mind holding but when my minutes ran out I found out that ALTHOUGH these calls were on made on wifi they counted towards my cell phone minutes. The customer service is crap because they only have chat, once when I had a lot to say I was cut off and scolded on chat, you can't say a lot you only can write short sentences. Another time I was trying to extend my services and the call was abruptly cut off and it turned it was their closing time so it didn't matter if you were in the middle of a call, if it was closing time, you'd be cut off and have to call and explain everything again.
Again, do NOT sign up with this company, YOU WILL REGRET It. There are other negative reviews especially there "30 day satisfaction" guarantee on here and other one star reveiws on Site Jabber.
1 Updates & Rebuttals
Ehu
Los Angeles area,United States
Update my report..
#2Author of original report
Mon, December 28, 2020
Since I am unable to rewrite this review, I am replying to my own report. The previous report was written after a very unpleasant chat exchange with an employee named Frank who accused me of lying when I said that I wrote an email which said my case was resolved at that time when the chat session was closed saying that I wanted to cancel and was not told in email responses that I had to cancel over chat and said if I lied when I said I would write a negative review they would hurt my credit rating and then afterwards was told by email that they would charge $30 if I asked my credit card to remove a $10 monthly charge but they finally resolved it and gave me a refund.
The service is reasonable enough but if you have any concerns you MUST do it over chat (don't know why they have an email address) or you won't get a refund for cancelling, I would recommend it to others but for the unpleasantness of some of the things I was told. You MUST also be sure to keep records of your previous phone number, correct email address and pin, they do NOT keep records by name (do many people give phony names??) or address or cc number since I had stopped using that phone number I had deleted it and I had given the wrong email address which complicated matters.
