- Report: #1510843
Complaint Review: Troy-Bilt Lawn Mowers -
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Author Confirmed
Why?
Troy-Bilt Lawn Mowers
United States
Phone:
1-800-828-5500
Web:
https://www.mtdproducts.com/
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Troy-Bilt Lawn Mowers MTD Products Troy-Bilt refuses to replace defective carburetors
I have 1-1/2 year old Troy-Bilt TB230 self-propelled mower which is still under warranty as of this writing (08/10/2021). Even with fresh gasoline and fuel stabilizer (Stabil), this and many of their mower models refuse to start after being idle for a month. Their local warranty agents reported that Troy-Bilt calls this "fuel-related" and refuses to cover it. But this is clearly caused by a faulty carturetor design.
I called Troy-Bilt's Customer Service, told them that I was using fresh gasoline and a stabilizer, and got the same response. Their stated warranty does NOT exclude carburetors, so this is an DELIBERATE bad-faith scam that should be reported.
