- Report: #1524126
Complaint Review: TRENDY & UNIQUE - City of Industry CA
-
Author Confirmed
Why?
TRENDY & UNIQUE
18501 Arenth Ave City of Industry, 91748 CA, United States
Web:
https://www.trendyunique.com/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
TRENDY & UNIQUE FAKE CLOTHING COMPANY - ONLINE OVERSEAS SCAMMERS City of Industry CA
"TRENDY & UNIQUE" is a FAKE online clothing store that charges American's credit cards and comes up with multiple excuses as to why your product never arrives. It is painfully OBVIOUS that their "customer service reps" are located overseas, as their communications contain multiple grammatical errors that indicate they learned U.K. english yet still have not attained conversational fluency. Their physical address is a distribution center in California, and there is NO PHONE number to contact them. When confronted and a refund demanded, they tell you that your refund will be sent in "up to 7 business days", but YOUR REFUND WILL NEVER ARRIVE.
Here is some correspondence from these low life scammers in reference to an order placed on December 27th:
Most recent communication on 13 January 2023 (chain of correspondence is below)
Hello James,
Thanks for your message.
On behalf of the delivery, we apologize for any inconvenience. We did pay and arranged your order, and handed the package to the USPS. Though it's completely not our responsibility to lost your package, we will issue a refund soon. Please allow up to 7 business days for the refund to appear in your account.
We will file a claim with the courier for the loss. Thank you for bringing this to our attention.
Should you need any further information, please do not hesitate to contact us. Have a lovely day!
Kind Regards,
TU Care
From: James Palow <[email protected]>
Sent: Saturday, January 14, 2023 4:32
To: Care TU <[email protected]>
Subject: Order #TU211814170
Hello, I am contacting you to cancel my order. It’s clear to me that either my parcel was lost by USPS (in which case it is the business’s responsibility to remedy), or I was lied to when on Jan 7th I was told that my parcel was sent “a few days ago”. Please refund my money to my credit card immediately prior to my taking further legal action. Regards, James
On Jan 7, 2023, at 3:38 AM, Care TU <[email protected]> wrote:
Dear James,
Thanks for contacting us.
We have checked that your order TU211814170 has already been shipped a few days ago and its tracking number is 93001109247000000119719516.
Due to the hot shopping season, the logistics process will be slower than usual and information will not be updated timely. But we expect the estimated delivery time will be available soon. Please track your package by clicking the above link.
Should you need any further information, please do not hesitate to contact us.
Kind Regards,
TU Care
From: James Palow <[email protected]>
Sent: Saturday, January 7, 2023 12:14
To: Care TU <[email protected]>
Subject: Order #TU211814170 Hello,
I am contacting you to inquire about the status of my order, as I understand USPS has not received my order yet. Thank you kindly for your assistance.
Best Regards,
James
