- Report: #1527437
Complaint Review: Transformco -
Reported By:
TyraTishounda -
Stone Mountain, Georgia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Transformco
United States
Phone:
3127248092
Web:
Sears.com
Categories:
Business Rating:
(1)
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Transformco Sears Protection Agreement Failure to meet the agreements in the protection agreement
I renew my protection agreement plan yearly since 2016 on my Kenmore washer and dryer. On April 24th it stopped working and I immediately reported it to sears protection agreement. I have had at least 8 visits to my home and 2 parts ordered each time. One time I called the technician after he left and told him it still wasn't working, he asked me what was/wasn't doing and ordered 2 more parts. I have dealt with being transferred from dept to dept each time I call and no one is able to assist me. When I ask to speak to a supervisor, I am told I can't, they aren't available or I would have to submit a ticket to have one contact me. I have yet to hear back from the escalation dept, I have submitted at least 4 of those. Finally, mentally stressed/exhausted, and financially struggling with the cost to wash clothes, I file a BBB claim. I get an email from Ellie Rogers who offers me a replacement washer. She places the order on June 19th to be delivered on July 8th. On July 3rd I get a call that says the shipment has been delayed. I email Ellie and get no response. I call customer service and they tell me that if that is the message I received someone will call me to reschedule. WHAT?! July 5th I get a call that the washer will be delivered on the 8th of July. Okay, no problem. Guess what? No washer. Sears call on an automated system at 6 pm and said it won't be here until July 22nd. My son has a college event to attend on July 22nd out of state! The guy said well call when you can have it delivered, you have to figure it out. JUST RUDE!! I requested the value of the washer to be sent in a check so I can just buy a washer and be done with Sears. Although I feel I should be compensated for other things, I just want to be done. I don't want to have to deal with their customer service anymore or their unknowledgeable contracted technicians. I don't want to have to deal with the warranty or even the possibility of the order not being fulfilled on the 22nd!! I asked to speak to a supervisor, but the guy who declined to give me his name says I am not transferring you, you will wait until the 22nd and we are sick of you and this. I hung up and have been telling my story to every site I can since then.
