- Report: #1528812
Complaint Review: Trafford Publishing - Bloomington IN
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Author Not Confirmed
Why?
Trafford Publishing
1663 Liberty Dr Bloomington, 47403 IN, United States
Phone:
888-232-4444
Web:
trafford.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Trafford Publishing refuses to refund my paym of $1,799 Bloomington IN
On September 8, I purchased a publishing package from Trafford Publishing co. and was told that a person from production would contact me by email by Monday of the following week. A week and a half went by before I called Eve and she returned my call (these people do not answer their phones) and apologized for not getting back to me.
She sent me the email with a document to be submitted with my manuscript. I went through the document and decided that due to the lack of response and the details requested for publishing that I did not want to work with this company as it was clear that I would pay the money and do most of the work.
I immediately requested a refund and now have been subjected to an ongoing runaround where people do not answer their phone or emails. The consultant who is supposed to make the decision called me back once and I missed the call, he could have and should have simply answered by two emails.
This company has done no work on my behalf, because I have not sent my manuscript, therefore, there is no reason to not send my refund.
1 Updates & Rebuttals
Rick
Rhode Island,United States
And?
#2Consumer Comment
Wed, September 20, 2023
You just changed your mind. That means you broke the contract. You have no basis to ask for a refund. A little bit of slowness is unpleasant, but it is not a breach of contract. They were clearly still in touch and willing to work with you.
