- Report: #1528487
Complaint Review: TRACFONE - San diego California
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Author Confirmed
Why?
TRACFONE
1055 9th Ave San diego, 92101 California, United States
Phone:
8585850317
Web:
Tracfone.com
Categories:
Business Rating:
(1)
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TRACFONE ZERO STARS WARNING AVOID TRACFONE AT ALL COST NO CUSTOMER SERVICE AT ALLHang up if not purchasing new plan….wont activate San diego California
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I am a senior trying to sign up for lifeline with safelink who referred me to tracfone for compatibility SIM card and paid service needed to be activated to start the free lifeline service. As instructed, I bought a TRACFONE SIM card, and three TRACFONE service in the last 6 days. All of which could not be activated.
The first $15 service card I purchased from CVS was a bad card that had already been used according to TRACFONE chat person. CVS SAID NO REFUND. The second service for $15 I bought online after Tracfone chat rep said it would activate automatically…it did not. The third one was at Target and still no one at Tracfone would assist with activation and they kept hanging up on us upon discovering I needed activation service.
I can see my number appears to be in a limbo state with tracfone in the online account I started. The Tracfone chat person said they can see it there and the SIM card I got online, But they cannot see the service plan so I need to buy a third plan or chat will end! Why can no one see it? Because it expired on the same day I purchased it. I have the receipt it says service being on 7/1/2023 and end date on 8/30/2023 but…August 30 was the day I purchased it! When I ask TRACFONE to look into it they transferred me and then when the new chat person finds out I am not buying they hang up again.
After Several days and hours of chat and getting hung up on when they realize I am not going to buy a third service from them. (See photos of chat responses). I cannot reach anyone that will offer to do anything for me to activate the service. As soon as the chat people find out I am trying to activate they transfer me to some one who tried to sell me a third plan…over and over and over again.
I went to a TARGET store who called TRACFONE…He sold me ANOTHER (3rd) service plan with TRACFONE and spent an hour trying to get it activated…same thing they transferred and hung up on the guy. The TARGET GUY sold me a $100.00 phone with 30 day service SO I CAN ACTUALLY CALL SOMEONE to try and deal with this problem as the TRACFONE chat person disconnected my live line with Total wireless to transfer my (port it) number.
In addition there were 4 Target employees all trying to help people activate the service simultaneously. I am calling corporate TARGET CEO today to tell them to stop carrying TRACFONE due to the drain on their staff at stores. I have saved copies of all communications with chat to show proof to my attorney who will start a class action for this outrageous TRACFONE co.
I SUSPECT their employees may be rewarded for sales and none of them want to do service.
