- Report: #1475758
Complaint Review: TracFone Wireless Inc. - Medley florida
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Author Not Confirmed
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TracFone Wireless Inc.
9700 Nw 112th Ave Medley, 33178 florida, United States
Phone:
1 (305) 640-2000
Web:
https://www.tracfone.com
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TracFone Wireless Inc. TracFone TracFone Stole my PrePaid Minutes! Medley florida
On March 9th, TracFone automatically deducted 47 minutes from my balance, for opening a text message when the normal billing rate is 0.3 minutes. This is an overbilling of 156 times more! When contacting customer service they denied the minutes were deducted and would not reimburse them to my account.
This has happened before and is usually associated with an, "unsupported text message." It appears to be a technical glitch. The texts often cannot be deleted, but appear at the top of this list as unread. When they are sometime accidentally opened, as it easy to do on a a small cell phone, nothing actually opens and ~47 minutes are deducted! This happened once before and Tracfone did reimburse my text message minutes. Now, they are simply denying it.
I am wondering if this is some sort of scam? If you don't pay close attention, the deduction could be easily missed, as it just flashes on the screen for a few seconds. Then, you are on your way back to the store to buy more TracFone minutes! This, "technical glitch," could be bringing in a lot of money.
1 Updates & Rebuttals
Tracfone
Florida,United States
TracFone Wireless Inc. TracFone TracFone Stole my PrePaid Minutes! Medley florida
#2UPDATE Employee
Thu, April 04, 2019
Hi Michael,
This is Mellannie from TracFone Wireless and I have read your post in this blog. I regret knowing that you have gone through such trouble to have an issue fixed. We are very sorry for the inconvenience this has caused you. Please allow us to take a closer look into the issue so that we can find the best resolution. You may chat with us at http://bit.ly/2qdrKHH or call us at 1-800-867-7183 for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Mellannie
TracFone Wireless
