• Report:  #1518854

Complaint Review: T-mobile - Albuquerque NM

Reported By:

P.o. Box 37380 Albuquerque, 87176 NM, United States
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On December 22, 2021, I stepped inside the T-Mobile store located at 8 Warren St, Roxbury, MA 02119. I stepped in with the intention of purchasing a 1 phone only for my daughter. Which I did purchase it cash only just not to deal with the headache im going through now. While we where there the sales associate says oh we have a promo going on for trade in and if its these phones (it ranged from iphone x, iphone 11 and 12) you can get $700! Not get up to $700 get $700! I said oh that sounds great, plus my son had the X and thought it will be a nice Christmas gift. Since my son was with me, they checked his phone and said it qualifies for it since it was in perfect condition.

The phone itself always had a screen protector and a case since it was taken out of the box. It was never dropped in water or damaged in any shape or form. They did all the paperwork and said this will need to get billed in order to receive the credit. Fine! We provided them with the phone and received the new one. They placed the Iphone x in a shipping bag and placed a label to ship it off. 3 weeks later I received a credit of $132 for the phone. I was surprised since I was told ir will be done as a credit every month. 

I spoke to the store and I said i only received $132 but where is the rest, oh they will credit the remaining every month. Ok cool. The next month passes and nothing, no credit. I called and said hey where is my credit, oh I see you dont qualify, wait what?! What do you mean its a promo, ok please hold and i will look more into it.

As a courtesy i will give you a credit and will straighten this out. The next month comes and the same thing, again I have to call. Now they said the phone was received in terrible conditions. Excuse me?! What?! Absolutely not! This phone was as good as new! I received $132! For a phone worth at least $500! I am absolutely furious and want my phone back or the credit. I regret switching from AT&T 100%! T-Mobile you just lost yourself a great customer and I will make sure to spread the word

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