- Report: #1508114
Complaint Review: Sprint/T-Mobile Palm Springs - Palm Springs California
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Author Confirmed
Why?
Sprint/T-Mobile Palm Springs
5200 Ramon Road Bldg I Ste 11, Palm Springs, CA, Palm Springs, 92264 California, United States
Phone:
760*322-0159
Web:
https://www.t-mobile.com/store-locator/ca/palm-springs/gene-autry-ramon?cmpid=WTR_SE_YXT_U98MLWB902
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Sprint/T-Mobile Palm Springs Sales agent name: Gerardo R Was misrepresented and told by the sales person that my screen protector would be replaced at no charge if damaged. NOT! Palm Springs California
Four weeks ago I purchased a new phone and declined the insurance then asked about accessories including the price to place a screen protector on the phone and I balked at the price, knowing I can buy one for about 75% less elsewhere and he said "yes but, If you buy one from us we will replace it if it is damaged for free!".
I brought the damaged phone in and spoke to a supervisor then he called the sales person and he actually was not truthful and denied he had ever said anything to that effect to me. I was insulted because I am a straight shooter and this is why I felt compelled to report this misrepresentation. I feel cheated and there was NOTHING they would do to make it right.
