- Report: #1261792
Complaint Review: Spirit Airlines - Nationwide
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Author Confirmed
Why?
Spirit Airlines
Nationwide, USA
Phone:
619-400-2787
Web:
[email protected]//www.spirit.com
Categories:
Business Rating:
(0)
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Spirit Airlines Miramar, FL Nationwide
Some things are URGENT & REQUIRE IMMEDIATE ATTENTION; some things CANNOT BE HANDLED THROUGH AN AUTOMATED SYSTEM; most people have REASONABLE EXPECTATIONS from the "companies" they SPEND THEIR MONEY WITH. Your "company" obviously DOESN'T GIVE A **** ABOUT THEIR CUSTOMERS' NEEDS !!! I have been tossed from number to number & pressed option to option & left messages. Did speak to an actual person at your San Diego Baggage Claim Dept. (who, BTW, had very poor command of the English language) who could not even provide me with a number, address nor contact for your corporate offices. He could ONLY apologize profusely for the "INCONVENIENCE". My son had a reservation for a flight from ATL to LAX on 10/15/15, only to be held up (after his luggage was checked) at the security checkpoint - making him miss his flight. His option was a later flight into San Diego - 2-1/2 hrs from his destination ... talk about INCONVENIENCE ! His luggage was sent on the original flight to LAX. After a struggle getting transportation to Long Beach, CA (at some ungodly hour) he contacted LAX Baggage the morning of 10/16 & was informed that his luggage had been re-directed from there to SAN DIEGO .... Whyyyy - when LA was his original destination ??? Now we CANNOT get it back to LAX !!! Problem is he is there for his father's wake tonight & funeral tomorrow. The entire ordeal with SPIRIT has been a NIGHTMARE ! It is now almost 2:00 PM in Los Angeles .... & still NO luggage & NO point of contact to find out how to retrieve it. IS THIS ANY WAY TO RUN A BUSINESS ??? There is a lot of COMPENSATION that is due here and we will press this issue until it's RESOLVED. Thinking that it COULDN'T POSSIBLY be THAT bad & still be in business, we regret not needing the numerous complaints of others & unfortunately, did not see the BBB red alert for SPIRIT until today ! I have left my phone number at your headquarters' VM and my son has left his cell number with LAX Baggage and so far, with no return call nor follow-up to IMMEDIATELY resolve this dilemma, I can only say that FUNERALS CAN'T WAIT, SHAME ON SPIRIT & we WILL continue pursue COMPENSATION for this MESSY MISMANAGEMENT.
