- Report: #1485996
Complaint Review: Spectrum/Charter - St Louis, Riverview MO, FL
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Author Confirmed
Why?
Spectrum/Charter
PO Box790261, 4145 S Falkenburg Rd St Louis, Riverview, 63179, 335 MO, FL, United States
Phone:
855-757-7328
Web:
spectrum.net
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Spectrum/Charter Deducted an authorized amount from my bank account, after I cancelled the auto pay. St Louis, Riverview MO, FL
I cancelled the internet service, returned the equipment, and then tried to cancel the auto pay, but my account had been made inactive and I could not cancel the auto pay. I called and talked to a person and told them numerous times to not deduct anything automatically and to cancel the auto pay. I asked to have my account re-activated so that I could make sure the auto pay was cancelled, but they said they could not do that.
They went ahead and deduted the auto pay amount that I specifically told them not to deduct, because my service had been cancelled. They refused to do anything about it, and they may still deduct the auto pay next month even though I don't have service. I can't stop them, because I have no access to my account to stop the auto pay.
2 Updates & Rebuttals
Pam
Granbury,Texas,
United States
Response to incorrect rebuttal
#2Author of original report
Sat, October 12, 2019
FIrst of all, the account was not Past Due. Second, I was not trying to make the balance "vanish", just trying to remove the auto pay so someone else could pay the bill. Don't assume someting, because you know what "Assume" does? Don't you?
Also, can you not read below where it says not to use capital letters. Duh?
The Dog
United StatesUnpaid Balance
#3Consumer Comment
Sun, October 06, 2019
As with ALL the cable companies, you cannot cancel service until you pay the past due balance! Turning in the equipment DOES NOT make the past due balance vanish as it is for services previously rendered!
