- Report: #1510017
Complaint Review: Soylent Nutrition Inc. - Los Angeles California
Reported By:
Steven -
Lancaster, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Soylent Nutrition Inc.
777 S. Alameda St. 2nd Floor Los Angeles, 90021 California, United States
Web:
https://soylent.com/pages/terms
Categories:
Business Rating:
(0)
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Soylent Nutrition, Inc. Soylent Bad tasting product, continues to charge for canceled subscription Los Angeles California
I've ordered with Soylent for years, going back to their kickstarter. Their product was delicious, relatively affordable, and a few years ago, helped me go from quite obese to normal body weight. I've been a fan the majority of my adult life.
I ordered two boxes of Soylent Original formula on subscription. The old formula tasted kind of like lactose free milk but sweeter. Their new formula tastes somewhere between artificially sweetened baby formula and sugar free vegan cake mix.
I've got over thirty of these bottles sitting in my garage now because I won't drink them and nobody else will. They sent me a notification saying that my subscription time is coming up and will be shipping soon, so I ask them to cancel.
Later that day, I get a notification that another two boxes of Soylent are coming, so I respond asking why more Soylent is coming when I postponed my subscription. Soylent responded with a customer satisfaction survey.
I respond to the survey asking to cancel the subscription, and for a refund. Soylent says that they will not refund me, because they shipped the box after I asked them to cancel. They won't refund me and they still haven't even cancelled the subscription.
Please don't order from Soylent.
