- Report: #1506745
Complaint Review: Sony -
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Author Confirmed
Why?
Sony
United States
Web:
www.sony.com
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Sony Can't get help with defective product (batteries)
I have several 5 packs of Sony Lithium 3V CR2016 batteries (large button cells for watches, small flashlights and such) with use by dates of 2028. This is early 2021 and most of the batteries test 60% good with a $100 battery tester which works quite well. I've studied how to determine counterfeit batteries and these seem legit.
The batteries are kept in a cool, dry place so I’m following all the correct procedures. It doesn't matter because I cannot find anyone who is even interested enough to ask questions like most companies would do. Production problems do happen and they only find out when people call to complain about a given batch.
I spent 55 minutes on live chat getting sent from rep to rep and was told none of them handle this problem. I knew I was going to have problems when the first chat rep said she needed 1-2 minutes to do research and I was suddenly bumped to another rep after over 20 minutes of waiting.
I found and called a main number several times and was given numbers that do not work or have no automated selections that are useful. They will not give me executive office contact info. I was told to return the batteries to Amazon who will not deal with something purchased a year ago. These batteries claim to have a 10 year shelf life.
There is no interest in my problem and no help given. Not only should you not purchase Sony batteries, I'd stay away from everything Sony. I have never before spoken to a switchboard person who sounded like a grandmother babysitting some kids. Yes, there was an actual infant crying next to her phone while she gave me useless numbers to call.
Seldom do I receive this level of uncaring. I'm just glad it wasn't a large purchase. No more Sony products of any kind for me.
