- Report: #1508178
Complaint Review: Sony Interactive Entertainment LLC. - San Mateo CA
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Author Confirmed
Why?
Sony Interactive Entertainment LLC.
San Mateo, 94404 CA, United States
Phone:
650-665-8000
Web:
https://support.playstation.com/s/service-case-details?caseNo=50845638&language=en_US
Categories:
Business Rating:
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Sony Interactive Entertainment, LLC. PSN, Sony, Playstation Illegal Ban. Refusal to repair under Warranty. Denial of access to customer service. San Mateo CA
SIE representative disconnected a 1 hour plus call after refusing to take my console for repair and trying to force me to wait for a call from their legal team for me to sign a NDA since a defective PS5 console destroyed 2 of my external drives causing over $1000 in property damage. When asked to transfer the call to a supervisor, he disconnected the call. SIE then waited until they had confirmation my console was underway to them to place a ban my account, preventing me access to any and all customer service.
They have not sent any emails or notices regarding any of this. I don’t even have a date for when this inappropriate ban will be lifted. SIE is actively preventing me from chatting, calling or contacting customer service in any and all of the available ways (confirmed by connecting to chat and phone number through a different account and phone number respectively), all the while having my property under their possession.
