- Report: #1517134
Complaint Review: Sleep Number - Port Richey Florida
Reported By:
Donna -
Brooksville, Florida , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sleep Number
9339 US 19 Port Richey, 34668 Florida, United States
Phone:
7276454170
Web:
N/A
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
Sleep Number Dyllan Eye From the sales people to the supervisors that I have talked to since I have bought this bed every single one of these people have lied to me about what I was entitled to and how their sales went. Port Richey Florida
I went to the Sleep Numbers bed place at 10990 store in Port Richy Florida on 11/18/21. Dyllan said that my bed could not be delivered until January 3, 2022 but from the moment when I ordered the bed I was told that the bed would be 100% refundable if I did not want any part of this bed, all I had to do was try it out for 100 days and if I didn't like it simply call Sleep Numbers and they would gladly come and pick it up and refund me my entire purchase price!
That was a lie number one. First of all after finding out after I got the bed and I want to turn it back in after seven days of having it I was then told that the purchase of the flex fit adjustable base was not 100% refundable. I would only get back $600, because some of the features of the base would no longer be usable so they would credit me back $600 out of a whomping $2399!
I told her why would I want to have something in the first place that was told to me was 100% refundable and I'll be in told that it's only $600 refundable out of $2399. I would've never bought the bed in the first place! The person that I had spoke to on that event was a supervisor and her name was Kari Arthur. She then told me that if I were to trade my mattress and since I had bought a dual sleeping mattress and I was a single sleeper I should try the single sleeping mattress and maybe it would be better for me. Not saying a word that if I were to trade this mattress in that I would be disqualifying myself from a complete refund of the mattress itself!
Again, if I were told this information I would never have along with this at all. I would have said come and get your sorry overpriced air mattress and have been done with this BS. Back a week after getting this POS. so when I called back again now because I'm not liking the 2nd mattress again this is when I found out then I have been literally disqualified from refunding even the mattress part of his bed and getting stuck with another $2649.50 worth of this sorry remained in bed that is a piece of crap and no different than sleeping on a over priced blowup mattress!
I cannot handle a company who sits there and plays against the consumer when things are not described or told to them until after the fact! I was willing to suck up the money that I was going to have to pay for the base of the bed. But now to get stuck not being able to even get the refund for the bed so I can get a quality good nights sleep this is beyond apprehensible and this company needs to be held accountable for its practices and the way that they screw the consumer just to get a sale! My next call will be to John Wark.
