- Report: #1515849
Complaint Review: Sleep Country Canada - Stoney Creek Ontario
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Sleep Country Canada
800 Queenston Road Stoney Creek, L8G 1A7 Ontario, Canada
Phone:
9056620777
Web:
https://www.sleepcountry.ca/?gclid=Cj0KCQiAgP6PBhDmARIsAPWMq6mE5o1SYlzM9ULzBJLEel2jZ5xMXCojrzKlzIj8x
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Sleep Country Canada Mattress off gassing making me ill and company won't refund Stoney Creek Ontario
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A mattress was bought at the Stoney Creek store, from salesperson Joseph Windsor, on 01/20/2022, for $1499 + tax. I told the salesperson, that I struggled with the smell of foam and that I was unable to use a mattress topper bought from them 18 months ago. The mattress model had no smell in the showroom. I was told the mattress would be delivered from the warehouse and to expect a smell that would go in a week.
I was assured that if there was an issue, the mattress had a 100 day comfort guarantee and could be returned. The mattress was delivered on 01/23/2022. The smell was so strong, it made me cough and unable to sleep. Even when I moved the mattress to my outside cabana, the smell coming into the house continued to make me ill.
When I called customer service to explain the difficulty I was experiencing, I was advised that no refund was possible, only an exchange. On 01/26/22 I called the salesperson at the Stoney Creek store. I offered to exchange the mattress for the floor model and was told it was not possible. I was offered a free exchange of the same mattress model and if it still caused smell issues, I could get a refund. When the new mattress was exchanged on 01/28/22 the smell was equally strong.
I also noticed that the plastic was torn at the back and the mattress was dirty. I hoped that the torn plastic might help with dissipating the smell, but it did not. I contacted Joseph again on 01/02/22 and was told no refund was possible as it was not his call and he emailed head office. I called customer service several times, to follow up. I have now been offered a refund with a 30% restocking fee. I have been told that the salesperson made a mistake.
There has been no accountability for the misrepresentation of guarantees by the salesperson, nor for the delivery of a dirty mattress. This company appears to tell a customer anything for a sale then once they have the money have no concern for the customer satisfaction or product quality. The mattress is making me ill but they refuse to do anything.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
United States
Maybe some of the virus...
#2Consumer Comment
Mon, February 07, 2022
that is obviously being dumped on people living all over the world in order to infect them and get them sick got into the mattress.
***If you go to BING and type in: CLEANAIRANDWATER.NET you can watch the video of planes purposely spraying virus into the air in order to get Australians infected with the virus, so the Wall Street Pharmaceutical companies could profit by selling vaccines. (Google removed these videos from the web several years ago.) Why?
It appears that we are all living in a world where virus can be spread by specially equipped planes in order to keep the failed systems in America, Canada, Australia, and Europe afloat, for a little while longer until a massive War breaks out somewhere in the world.
You might want to consider emailing a copy of your Ripoff Report to all of your Local TV News Stations. Put it to the attention of “Investigative Reporter”. Maybe someone will contact you and expose what happened so others are aware.
Good luck to you!
P.S. Make sure to type in 1491338 at this site and read Ripoff Report #1491338 for extremely important information about the virus.
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