- Report: #1516216
Complaint Review: Select Home Warranty - Mahwah New Jersey
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Author Confirmed
Why?
Select Home Warranty
One International Blvd Mahwah, 07495 New Jersey, United States
Phone:
1-855-267-3532
Web:
https://www.selecthomewarranty.com
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Select Home Warranty REFUSE TO SEND MY REIMBURSEMENT CHECK Mahwah New Jersey
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Receipt
Email confirming I would receive check
This business is a SCAM!! I've never been so humiliated and disregarded as a human being like I was with Select Home Warranty. They screwed me over 3 times and I've only been a customer for less than a year. First, they nearly let me and my 83-year-old mom freeze to death by saying they don't have anyone to approve to get my heating problem fixed since it happened on a weekend.
I thought they were open 24 hours/7 days a week! After I cried and begged, they told me to go ahead and pay it and someone will be available to get it approved on the following Monday. They told me to send in the invoice for reimbursement. I put in the reimbursement for $553.71 less the $75.00 fee. They told me it would take 30 days to get my check. They even sent an email to confirm this.
Secondly, I called in service for my microwave a couple of weeks after. They told me to send the make and model. They responded and said they can't repair it. They will give me (once I get someone to repair it and send a copy of the invoice) $90.00 towards the microwave. Remember, no one came to see what the problem was.
Thirdly, I called them this morning (2/18/2022) to follow up on my reimbursement check. They said I can't receive my money because I canceled my account. This was after they confirmed that my check would be sent in 30 days. I told them I spoke with one of their representatives (before canceling) to ask if canceling my warranty service would affect my reimbursement check. The Representative said no and to wait 30 days to receive my check. They even sent me an email confirming this.
I spoke with a supervisor this morning that confirmed to me that I will not receive my check due to canceling my policy. So, I'm shafted again. Mind you, I was crying when I spoke to the representative. I can't believe a company of this size would treat customers like this. I am flabbergasted! How can you trust a company like this? Why would the representative lie and tell me I wouldn't have a problem getting my check? Do you think I would cancel my policy if I knew it would forbid me from receiving my check?
PLEASE! PLEASE! DO NOT BE FOOLED BY THIS COMPANY! They are liars and will do anything to NOT pay out a claim.
