- Report: #1526965
Complaint Review: Select Home Warranty - Mahwah New Jersey
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Author Not Confirmed
Why?
Select Home Warranty
One International Blvd, Suite 400 07495-0400 Mahwah, 07495-0400 New Jersey, United States
Phone:
855-267-3552
Web:
https://www.selecthomewarranty.com/
Categories:
Business Rating:
(1)
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Select Home Warranty Promised Discount- Never Received! Mahwah New Jersey
This company does not business to the customer's satisfaction, only to their own! I purchased a home warranty policy in March 2023. Upon purchasing, I was told I had to wait 30 days to utilize, even though the payment was processed on day ONE! Shortly after, I placed a claim only to be told that the repair needed, only warranted a "buyout"; and that I would receive a $95.00 check for a claim that cost me, out of pocket, $700.00.( In addition to the monthly premium.) Unhappy with this, I tried numerous times afterwards to cancel the policy and each time, I was encouraged by this company, NOT to cancel, and was offered everything from lower monthly premiums to lower service fee costs to a free month of coverage. On 6/12/23 (a day before the billing date) I called to cancel and was again offered a 10% discount off the monthly fee to keep the policy, which I was told would be effective on the bill for 6/13. On 6/13, I noticed I had NOT received the discounted monthly premium. When I called, to inquire about the discrepancy, I was told the discount would be effective the next month- not the present month as originally told. Upon requesting to cancel and a reversal of the monthly premium charged, was told they could NOT reverse the charge and since I was cancelling, there would be no coverage for the month they had charged me for! Additionally, I would be charged a $75.00 fee for cancelling! So basically, $117 they charged me $117.00 for the final month and no coverage! A blatant REFUSAL to reverse a charge on the same day it was charged! The absolutely WORSE company I have ever dealt with! DO NOT waste your time or money on this company, their empty promises and worthless coverage!!!!
