- Report: #1529563
Complaint Review: Sears Appliance Warranty Department - Hoffmas Estates IL
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Author Confirmed
Why?
Sears Appliance Warranty Department
3333 Beverly Road, Hoffmas Estates, 60179 IL, United States
Phone:
800 665 2127
Web:
https://www.searshomeservices.com/contact
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Sears Appliance Warranty Department Defaulted On My Appliance Repair Contract Hoffmas Estates IL
On 06/15/2023 Technician Dean F signed me up for a Sears Appliance Service Contract #45260448 for $314.19 and an auto monthly deduction from my credit card account. I still need to fill up the credit card company form I received to finalize my dispute. The first Technician Dean came and fixed the Kenmore refrigerator in the garage. But to get the second refrigerator fixed in the kitchen, Sears refused to send its own technician, but sent me a non-Sears contractor. He came once and vacuumed the bottom front of the refrigerator in the kitchen. But nothing was fixed. The refrigerator runs constantly and freezes even if the food is not in the freezer. I've tried to reschedule, before the 45 days of the first repair was up, but Sears decided to charge me $100, even though I have a contract. Therefore, the contract is fraudulent. I went online and saw many lawsuits and complaints regarding the same issues I'm complaining about! In fact, Sears reviews are two stars! I'm requesting Sears to refund me the full amount of $314.19 and $100.00 fine. I must turn the refrigerator manually to stop it from freezing ALL my food!
