• Report:  #1514053

Complaint Review: Samsung - Ridgefield New Jersey

Reported By:
William - Madison, Indiana, United States

105 Challenger Road Ridgefield, 07660 New Jersey, United States
(973) 601-6000
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Bought the Samsung TV in Aug. 2021 and by the end of Oct. it started acting up.  I could not pick up and channels so I had to purchase Hulu in order to watch TV.  Even then Hulu lagged so bad it was terrible.  I called Hulu thinking the problem was Hulu but they said no.  They said it should only take 10 sec. for Hulu to come on, my Hulu took 60 sec. to come on. 

I even called my network provider thinking I may have a wifi probelm and they said no also.  I chatted with Samsung on-line 4 times and finally they said I needed to fill out a repair order.  Two guys came out and replaced the mother board.  That didn't help.  A few days later they came out and replace the wifi module and that didn't help either.  They said, based on everything they are seeing, that it must be a software issue.  Since the TV worked for a few months and then all of a sudden it went hay wire then Samsung must have did an automatic update and my TV did not like it. 

I have now been on the phone with Samsug 6 times and every time they keep saying "we need to exclate this up to level 2 and they will contact you withing 24-48 hours".  Well that was two weeks ago and that 24-48 hours is realy getting stretched out.  I can't afford Hulu.  I want my regular free channels back.  I am on Social Security only so I am on a fixed income.  It took me 2 years to save up for this new TV so I can't just go get another one.  I need my TV!

I don't think they are going to do anything about my TV.  They could have bought me 3 TVs for the money they have spent on repairs, mileage for the labor for the techs.  This is so stupid.  I will never, ever purchase another Samsung product as long as I live and I will make sure no on in my family will either.  They will pass this on to their kids and grandkids so Samsung will be out a great deal of money over the years.  Every appliance in my house is a Samsung and our phones.  Not any more.  I paid for a good working TV and their service is poor at best.  Sam Walton became a billionaire by taking care of his customers.  Samsung could learn from his work ethics.

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