- Report: #1491066
Complaint Review: Royal Ace Casino -
Reported By:
Kolie117 -
Las Vegas, NV, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Royal Ace Casino
Costa Rica
Phone:
1-855-649-3434
Web:
https://www.royalacecasino.com
Categories:
Business Rating:
(0)
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Royal Ace Casino Raging Bull Casino Ace Revenue Group askgamblers.com/casino-affiliate-programs/ace-revenue-review/ Royal Ace Casino Withdraw Problems
Nothing is positive about this whole site. I'm not gonna be the guy to say it's rigged but these people try their hardest so you don't make a withdrawal. They understand the need for ppeople to withdraw there winnings and yet they say first express payout which only take roughly about 5-7 business days.
You know what heres one better here is the transcript (of course minues the names due to confidentialty purposes)
Rep: How may I assist you today? Me I just spoke with my bank and there was no evidence of wire transfer ) me: in regards to 5736608 : rep: Let me check that for you. One moment please. (1me after confrimation on giving the correct documentation and getting the approval ( rep than getting the $80 charge as well ( rep I'm still reviewing the details of your account. I apologize for the wait. Just another moment and I'll be right with you. Thanks for your patience. ( me No problem thank you (1 rep: After reviewing your account, I see that there are some disputed charges that we have received from your bank. Are you aware of this? If so, could you please provide any information you may have regarding these disputed charges? Thank you. (1) me Tats what I am stating I just called my bank and they have no evidence of any doispute charges or wire transfers being sent into my account (12:16:25) me and what would mybank be disputing? (12:17:49) rep: Alright. For us to fix this and investigate further, could you please send your bank statement to us? (12:18:24) me: sending right now (12:18:28) me hold on (12:18:45) rep: Thank you for that, (12:18:58) rep: Kindly send that to [email protected]. (12:20:02) me: ok I have sent it (12:20:24) rep: Thank you. Let's just wait for them to review that. (12:20:31) rep Do you have any other requests for me at this moment? (12:21:12) me: Yes how was it declined before I received a fee fora charge back? () rep: Our Finance department will be the one to explain that to you.
3 Updates & Rebuttals
Kyle
Las Vegas,Nevada,
United States
No Payout
#2Author of original report
Mon, February 17, 2020
Still Delayed Excuses for Withdrawl to be proccessed Lol after the firstg 7-10 days than it could possibly take another 7-21 business days for withdrawals to be apporved
OH FORGOT TO MENTION they ncluded withdrawal fees here is a picture of what they will CHARGE you for YOUR MONEY
Report Attachments
Kyle
Las Vegas,Nevada,
United States
Just sent me an approval
#3Author of original report
Mon, February 10, 2020
They just sent me an email for an approval yet again for my withdraw request but as of yet I have still not been able to see any changes in my account as as well as noticing through the royal ace casino wbsite that they had cancelled my fund requets yet again and made me go over the process one more time
and this is the response i recieve
(Support Center)
Feb 3, 1:59 PM CET
Dear Kyle,
Thank you for contacting us.
Thank you as well for taking the time for sending the documents in order to certificate your account.
We are pleased to inform you that they were reviewed and verified and your documents are complete.
If you have questions about a withdrawal, feel free to contact Live Chat Support, or send a direct message E-mail [email protected] or call 1-888-586-1088. They are open 24-7 and will gladly assist you with this request.
Even though the number states always busy and then goes to autmomated recording message W.A 1501 or something everytime
Kolie117
Las Vegas,Nevada,
United States
They Have Still not Made an Effort to pay out
#4Author of original report
Thu, February 06, 2020
Still no Attempt to payout any of my withdrawal requests.Filled with empty promises made by the only way of reaching out to them for support through the online chat support having them go over and review the previous history of my case only to come back and state the same thng and every single week they state "Get back to us in 7 business days they will send you an email on the next steps needed be taken". 7 days later, same thing, no emails or reaching out.
Contact them on any of the 3 phone numbers listed also brings you to Majic Jack automated voicemail on first ring statig that business is no longer available at any timethank you for calling.
