- Report: #1489389
Complaint Review: Red Rock Pointe Retirement Resort - Las Vegas Nevada
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Author Confirmed
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Red Rock Pointe Retirement Resort
4445 S Grand Canyon Road Las Vegas, 89147 Nevada, United States
Phone:
(702)920-3755
Web:
https://rlcommunities.com/nevada/red-rock-pointe-retirement/
Categories:
Business Rating:
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Red Rock Pointe Retirement Resort Resort Lifestyle Communities aka Scott Driscol aka Dan Hebenstreit Elder Abuse: Managers: Scott Driscol, Debbie Driscol, Dan Hebenstreit Las Vegas Nevada
Red Rock Pointe is the Las Vegas location of Resort Lifestyle Communities. The company business model offers over-priced, under-sized apartments along with dining services for one monthly fee. The company leans heavily upon the "Executive Chef" and the "Freedom Dining Program" to entice prospective renters.
This is necessary because otherwise, nobody will pay $5k/mo for a 759 square foot apartment. The promise made to senior citizens and their children is this: We are operating a luxury cruise ship on the ground. All you do is have fun, while our staff takes care of the rest.
The reality:
The "Executive Chef" has ZERO trainig. The food is inedible. The soups are created using Las Vegas tap water (you don't want to drink it). The building has significant structural issues (plumbing leaks everywhere), the staff is fluid. Meaning, they won't be there long. The average employee has less than 2 months tenure.
The community has had 4 managers in 1 year. 3 sales directors in 1 year. 4 Chefs in 1 year. 19 people have had the job of concierge in the 14 months since they opened. The residents are treated with disrespect (translate: they get yelled at) if they provide honest feedback to the managers.
Additionally, if they contact Dan Hebenstreit, the corporate Director of Field Operations, he simply has them evicted in the hopes of "limiting the negativity". In other words, if you complain, they will make you homeless. Management regulary attempts to make senior residents who complain appear to be unreasonable to their children (who often pay the bill) .
STEER CLEAR OF RED ROCK POINT!!! RLC will take your money and NOT deliver on their promises.
1 Updates & Rebuttals
Peter
Portland,Oregon,
United States
Constant Turnover
#2Consumer Comment
Sun, December 22, 2019
There have also been 4 Lifestyle Directors (Merideth, Ginni, Brett and the current person they just hired).
3 Maintenance Directors.
Probably 100 people have been servers in the dining hall since they opened.
Revolving door, for sure.
