- Report: #649316
Complaint Review: Purrfect Auto Service - Internet
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Purrfect Auto Service
2323 S Azusa Ave 91791 Internet, United States of America
Phone:
(626) 913-2400
Web:
purrfectauto.com
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Purrfect Auto Service West Covina TAKE OVER AN HOUR TO TAKE OUT A NAIL IN MY TIRE -FREAKING PISSED OFF! Internet
Freaking A. I have never peen so pissed off in my life. How hard and long does it take to take out a nail off a tire? 5 minutes minimum, 10 minutes max? Well guess what this f*cking place took 1 hour and 15 minutes.
I took my car here initially because most places because it was nearby my house. Told the fat a*s philipino receptionist lady i want to take out a nail off my front tire. Quoted me 15 dollars. Ok kind of high since most places i know will do it for $10. So i wait and wait noticing customers are coming in and to my surprise there mechanics are working on their car! So I'm like what in the bloody hell are they doing that is so important that they get to go first. I went around to the back where I can see my car and noticed the hood of my car was open with the mechanic are doing some kind of full inspection of my car.
WOW! I did not know i asked for that. All i remember telling them was SPECIFICALLY to TAKE OUT A NAIL IN MY TIRE! But I guess their english is so poor, they thought I told them " PLEASE TAKE YOUR TIME TO INSPECT MY CAR FOR ANYTHING WRONG SO I CAN FORK OUT WHATEVER AMOUNT OF MONEY YOU ASK FOR TO FIX SOMETHING I DON'T NEED FIXED BECAUSE I'M IGNORANT AND DON'T KNOW ANYTHING"
This place is a BIG rip off. they have multiple signs and advertisement that you will most likely and probably miss the one that is poorly handwritten as if it was from a 1st grader that reads "CASH ONLY! 20.00 minimum for credit card". I had to run my a*s down to the local Walgreen across the block cause their poor cheap a*s won't take credit card unless you get ripped off by them first which they will LOVE so you can spend your hard earned money for repairs that you probably don't need initially so you can support their luxurious lifestyle. Obviously they aren't doing to well on that plan cause they dress like complete s**t. Even the mechanics in uniform look better than their donated clothes with coffee stains in them from Goodwill.
The car i took in was for my sister and it was a 2009 Corolla with about 10K miles. So after getting pissed off waiting for nearly 40 minutes. I asked them how much longer is it going to take to get the nail out of my tire. Guy or owner with glasses tells me to go in and he's asking me in a lecherous tone that my car has reached 10,000 miles and that it is important and imperative that I let them do an inspection and a 10,000 mileage work on the car. So basically, I blame myself because I did not act like a dickhead or raised hell like Stone Cold Steve Austin. The minute he took me in there to waste my time and ask me if i wanted them to do all these s**t that I didn't ask them to do. I felt like knocking out his idiot look in his face so hard and watch his dentures fly out of his mouth and in mid-air. To top it off, they said it will take 10 minutes to take out the nail. Did it take 10 minutes? HELL NO, it took them 20 minutes. I guess they didn't know how to do it so they probably had to go on youtube to look for some self explanation video which covers the extra 10 minutes they took. Never had I been so pissed off in my life that I actually almost pee'd my own pants trying to hold my anger in.
3 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
Some more advice..
#2Consumer Comment
Mon, October 11, 2010
it doesn't take a rocket scientist to pull a nail out of a tire and plug it. This car is a 2010 so chances are it is under warranty for any mechanical and this place had no business to open the hood.
Next time, drive to a gas station that has an air pump. Pull out the nail with pliers. Use a plug kit (a few dollars at any autoparts store) and plug it yourself. It takes a bit of elbow grease and can get your hands a bit dirty, but it is not difficult and take a few minutes.
It is always better to replace the tire then plug it..but if you can't afford a new tire, you can't afford a place like this messing under the hood of a new car when you were there specifically and ONLY to remove a nail from a tire and plug it.
Another piece of advice because I go through it here in LA since all these places are fly by night. For anything under 20-25 bucks..have the cash ready. I am amazed how many places here do not take credit/debit..or have a minimum. NEVER went through this in NYC or FLA. But in California??...yeah I was warned before I moved here that LA is more like a third world country..and the warning turned out to be true.
Steve
Bradenton,Florida,
U.S.A.
You actually got lucky! But here's what you should have done.
#3Consumer Suggestion
Sun, October 10, 2010
You got lucky on that tire repair.
MOST shops will not just pull a nail and put in a plug anymore for liability reasons, and I don't know where you got $10 in your mind for that repair. Nobody does anything for $10 anymore.
The proper repair for a nail removal is to remove the tire from the wheel, remove the nail, and put in a patch or patch/plug combo and re-install the tire and re-balance it. This usually costs about $25 to have done.
And, for future reference, if you need a tire repair and want it done fast, take it to a tire shop. You went to a repair shop. They are not in the tire business, they are in the car repair business.
It appears to me that you are that customer that is always a problem. Always a complaint. A whiner. Grow up a little, and learn how to relax. And, you should always carry a little cash on you just for these things that come up. It's plain stupid to not have cash on you, especially a small amount like $15.
Clay
Pollocksville,North Carolina,
U.S.A.
Hole In The Story
#4Consumer Comment
Sun, October 10, 2010
Look, I understand. Back in 1978, I had my tire patched for $5. By 1990, the same guy charged me $10. Inflation is a b***h, but it's the way things are. Get use to it.
Your "rant" (cleverly disguised as a ripoff report) sounds very flimsy. I'm surprised you even posted it.
#1. These people aren't making much money (if not losing money) patching your sorry tire. If you expect them to drop everything and patch your tire, I'm sorry, but you're not living in the real world.
#2. Your claim that they were fiddling around under your hood tells me there is something wrong with your car. They wouldn't waste their time popping your hood if they thought your car was working fine. But you might be right. They might have been trying to "get over on you" by doing extra work. Chances are, your vehicle needed inspection and they felt you shouldn't drive without getting your hoopty inspected. (you're probably too cheap to have it done regularly)
#3. You comments: "fat a*s philipino receptionist lady" and "...donated clothes with coffee stains in them from Goodwill", show me you're not the nicest person out there. Maybe you acted s**+ty towards there people and got poor service as a result.
#4. Some mechanics charge $50-70 per hour and a $20 minimum charge is nominal. Maybe you were mad because you told your sister you could have her tire fixed in 15 minutes for $10 dollars...and you didn't....so you looked stupid. (too bad)
Your report holds no water (or air) and I'd suggest it be removed from this site.
Maybe next time you'll patch the tire yourself. I bought a patch kit for $9.95. I patch my own tires. Bring it to me next time...I'll do it...for $20. I'll even do it in under 15 minutes. ?
