Complaint Review: Professional Book Writing - Chehalis WA

I am in the middle of a merchant dispute with them because I was told that I'd pay a flat fee of $700 to get my book published in less than 30 days. Mind you I've never done this before so I had no idea what to really expect even though I had done some research. I decided to risk it because they promised 100% money-back guaranteed(clearly not honored). The edits were lackluster at best but we didn't even finish getting past the 2nd chapter after a month.

Then out of nowhere, I'm told I need to pay an additional fee for ISBN(The package was ONLY going to be $800 *eye roll*). When I started to confront them about this, I was ghosted for a week. I get a call from Mike and he tells me he's a supervisor and pretty much things are a mess since I'm not the only customer promised things I shouldn't and he's investigating(I will give them credit that they backtracked and offered to not charge me for it but by this point, the trust was gone). He calls me back two days later and asks me questions about my project. It was clear that he didn't realize he had already spoken to me. Also, keep in mind, I've been VERY nice this whole time.

I've not yelled at them. I've not gotten mad. I've been very nice and understanding. But the second I tell him I just want a refund issued, he kind of avoids it by never directly told me he's doing it. Before I hang up though, I sneakily tell him, "So how long will it take you to process my refund? I need that money back soon." And he answers 10 business days. So I'm thinking that's that.

WRONG.

He calls me back over a week later with Noah(my manager whom I was very civil with and liked a lot) on the line. They sort of tag-teamed me, trying to get me to stay on with the project and even went as far as trying to guilt me by saying "I argued with my superiors on your behalf and got in trouble for it." I still stuck to my guns and said I just want my money back. He BEGGED me to give him two weeks. At first, I started to give in because he wasn't taking no for an answer, but finally, I started to get angry. So I'm told "Tell you what, let me just call you back tomorrow and we can discuss this again. I know you're tired." That was July 6th and I've yet to hear back from them(almost a month later after NUMEROUS emails, texts, and calls). I NEVER got the 5 other book cover designs that I was supposed to get. We started this project in May and it's now August.

Do yourself a favor and AVOID this place like the plague.

I was willing to accept if they were a small company that was just struggling with making it, but the fact they went back on their promises, held me hostage for my money, ghosted me, will try to bully you when you're not satisfied is absolutely deplorable in a business. I would go as far as to say they are not a business at all. It's a scam. These 'positive' reviews are probably paid for. If you click on the reviews on their website, it won't take you to them. Their social media links on their pages don't work(probably because they are trying to hide) and they've removed their '100% money-back guarantee' tag from their page after I started using it against them(which I have a screenshot of and sent to my bank before it was removed).

They have also added SEVERAL offices since I started working with them. Previously it was just their dinky little office in WA. Now there are places in CA, TX, IL, etc.

RUN! DO NOT DO BUSINESS WITH THEM! THEY WILL STEAL YOUR MONEY!