- Report: #1516105
Complaint Review: Practice -
Reported By:
Anonymous -
Richland, Mississippi, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Practice
United States
Web:
www practice.do
Categories:
Business Rating:
(1)
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Practice Practice.do Onboarding you with your private information visible to them
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Please do not sign up for this system and fall for their Onboarding process. When asked why my payment didn't work and why I wasn't interested anymore:
1. Screen sharing while the prospect is accessing private information (credit card number and CVC, etc.) felt very uncomfortable and creepy, especially when the original greeter on Zoom turned off his camera.
2. Offering to help me link my bank account by actually reasoning and starting to explain the reason why your company likes to "help with this." (And being thrown off-track when a prospect replies that they would much rather figure it out on their own.)
3. Making it difficult and maybe even impossible for the prospect to edit or remove their method of payment by themselves. I am so relieved that I had sense enough to use a prepaid card that I can toss and deactivate at any moment.
4. Being over zealous about the prospect using screen sharing during the call with seemingly no other option. The demonstrators actually waited a long time for me to set the feature up on my end, and weren't interested in proceeding without screen sharing for the sake of saving time. Also, not mentioning beforehand that the call would be conducted as such.
5. Leaving your prospect feeling the need to perform a security check up, change all passwords, and checking accounts for suspicious behavior from hackers.
6. Not having as nice of software as advertised, and the demonstrators seeming to speed through the setup impatiently with no true interest.
7. I could easily go on... I would have a much shorter reply if you had instead asked what reasons existed for me to truly consider using Practice. Are you associated with the BBB? And this all might end up on Ripoffreport.com with good reasons.
Nice try. And Practice is very much overpriced for its very light features and conveniences, if I were to generously call them that.
1 Updates & Rebuttals
Cheniece
Richland,Mississippi,
United States
Practice.do Screen Share Scam
#2Author of original report
Sat, February 19, 2022
A member of leadership is actually sticking to their story after my (cancelled) debit card declined a suspicious charge, and emailed me back this response: "Hi Cheniece, First and foremost, I want to deeply apologize for your experience. By no means did we intend to deliver that kind of experience. At Practice, we onboard dozens of customers in this way every week and to some extent rely on signals from the customer if you feel uncomfortable and/or you're not ready to move forward.
Our business is early, and our goal is to simply learn from the people that use our product. For example, we've not invested resources into building a deep self-serve CC experience so we simply ask customers to send us an email if they'd like to update their card or cancel. Those resources are pointed at building features to help coaches across appointments, CRM, Payments, and the other parts of Practice.
Again, I'm so sorry for how this experience was delivered -- by no means was that our intent. If you feel more comfortable voicing your concerns up the ladder to our leadership group, I'm more than happy to make an introduction to our CEO.
Thank you,
Jeremy
---- Jeremy Ross Growth Lead | Practice" --------------------------------------------
I replied back promptly: "At Practice, we onboard dozens of customers in this way every week and to some extent rely on signals from the customer if you feel uncomfortable and/or you're not ready to move forward. Our business is early, and our goal is to simply learn from the people that use our product. For example, we've not invested resources into building a deep self-serve CC experience so we simply ask customers to send us an email if they'd like to update their card or cancel.
Those resources are pointed at building features to help coaches across appointments, CRM, Payments, and the other parts of Practice." Best Practices should be more evolved than reading "signals" from your customers. The option to edit financial data is not so "deep" in regard to self-service... It's literally strange to restrict it in ANY fashion with any excuse. I'll go ahead and say it's creepy--and predatory. And to ask a coach to simply email you to accomplish this instead is not even readily-provided and accessible information for the coach, until it's too late.
That level of self-service requires no significant "resources." If you can use Mailchimp for email marketing, you can use a simple payment gateway/processing software that allows customers the option to easily edit/cancel their financial method... Are you located in Delaware? Or the east coast at all? I conveniently couldn't find this out from your website. Your Time Zone is east coast, I think. My prepaid card declined a very suspicious $10 charge from an evasive merchant from Delaware named Codashop... I thought I'd ask. The last person to see my debit card credentials (aside from myself) was your demonstrator(s).
Your CEO is only the lead in command, and the most skilled executive, in an unfortunately scammy, icky-feeling, contradictory, sus, and red-flagged "business" of underwhelming value. I decline your offer after I have submitted my experience to Ripoffreport.com. And I will add this publicly as well. And you can pass that on to your CEO instead of an introduction to more of your severely misguided leadership. Bow out gracefully. C'mon... It's usually even beneath me to reply to such foolishness. Warmly, Me
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