- Report: #1520901
Complaint Review: Ponce Motors - Austin TX
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Ponce Motors
16311 Terrace Dr Austin, 78728 TX, United States
Phone:
5125735327
Web:
poncemotors.com
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Ponce Motors LLC Deceptive Dealer! Austin TX
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At the beginning of August I purchased a VW Beetle from Ponce Motors. The morning after I brought it home, I noticed a large amount of oil in my driveway. I immediately took it to Volkswagen in order to see what was going on and because when I tried to check it out I could not get the hood open.
Volkswagen called me to come in so they could show me everything that was wrong. To fix the oil leaks and hood latch it would have been over $4,000. I messaged Eduardo in the messenger app as that is how we previously communicated. He Told me to bring it to him and he would fix it.
I told him it was not safe to drive an hour away. I asked him for my money back and he could take the car. He kept saying he would fix it to bring it back. He came to my house and demanded I give him the car. At this time I did not know if the loan had funded and did not trust that he would fix the car. He thretenned to make a seen and call the police if I didn’t.
He did call the police after I refused. The police told him it was a civil matter and left. This was on a Friday. On Monday the Bank Verification department called me and asked if I was satisfied with the car. I told them no that it wasn’t even drivable. They told me that they would not fund the loan.
The next day Eduardo sent a repo man to my house to pick tow the car. I have tried to contact Eduardo for a refund of my $3, 176 deposit and he blocked me on Facebook his wife will not respond to my text and when I call they say he is not there.
I did find out they purchased the car from a salvage action. It was reported in the auction that it did not run and drive and had front end damage. Please read all reviews and take note that most of his reviews are from his family members, himself, or people who only have one review.
Yes used cars are sold as is. However the dealer has the responsibility to disclose known issues. There is no way Eduardo did not know about the oil leaking or the broken hood latch. He even said multiple times it is “in perfect mechanical conditions”.
