- Report: #1520949
Complaint Review: POGO-EA-SPORTS - Redwood City California
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Author Not Confirmed
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POGO-EA-SPORTS
Redwood City, 95587 California, United States
Phone:
na
Web:
www.pogo.com
Categories:
Business Rating:
(1)
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POGO-EA-SPORTS POGO STOLE MY GEMS AND THEN LIED TO ME Redwood City California
On or about July 5th I was playing POPPIT BINGO with my Club POGO name BearsaWild" . I have been a Paying Club POGO member for more than 20 years. I tried to purchase some Cactus Cash using GEMS that I paid real money for.
I got the message from POGO that my "Transaction Failed, Please Try Again Later". I waited for about 20 minutes and tried again, I got the same exact message "Transaction Failed, Please Try Again Later". I tried a third time and once again I got the same exact message "Transaction Failed, Please Try Again Later"?
I went and played a different game and came back 20-30 minutes later. I was stunned to find that POGO put all three of my Failed Transactions through at the same time? POGO did pay me all 3 of the Cactus Cash purchases. I explained to them that if I wanted that much Cactus Cash I would have made ONE large purchase which would have given me a lot more Cactus Cash and cost me a lot less GEMS!
My issue with POGO is simple, I NEVER gave them permission to put all three FAILED TRANSACTIONS through!. After literally dozens of e-mails and online chats I finally had one of their Customer Experience agents resolve my issue.
Their agent Akash on July 20th at 4:59pm told me that POGO was going to refund me 242 Gems. He guaranteed me that my refund would be issued the next morning, I have a copy of my Chat with Akash and will be happy to provide it.
The next morning POGO told me that they were NOT going to honor their promise? I have literally begged POGO to explain why they feel it is OK to put 3 failed transactions through? I also asked them why it is OK for their customer service agents to lie to customers? After reading through the hundreds of complaints filed against POGO at the BBB, I now understand that ripping off customers and lying to them is quite common.
It's funny, I have been playing a lot more POGO this year because I went through 3 major heart surgeries in one month. In just the last 4 months I spent $430.00 in pogo (mostly for gems), and it would not cost POGO a penny to keep their promise.
I am a bit old fashioned, if I give my word I actually honor my promise!. POGO, I now give you my word... POGO you will not see another penny from me ever! I refuse to give my money to any company that steals and lies to its customers!
