- Report: #1525529
Complaint Review: Ply Gem - Cary North Carolina
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Author Confirmed
Why?
Ply Gem
5020 Weston Parkway, Suite 400 Cary, 27513 North Carolina, United States
Phone:
1-866-710-4524
Web:
https://www.plygem.com/
Categories:
Business Rating:
(1)
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Ply Gem Inferior Products with non-existent Customer Service - Aweful experience! Cary North Carolina
I replaced all of the doors and windows in my home with Ply Gem products and I am very sorry that I did...... I have had multiple hardware failures (latches and handles) as a result of the cheap materials they use. I also have a window with a failed seal. In December of 2022, I filed separate online warranty claims for a window latch replacement and for the failed window seal. It is now the beginning of April 2023 and after multiple phone calls to Ply Gem I am not a single step closer to any kind of resolution. Every time I call and speak to someone I am told that they have a large backlog of warranty claims and that this is 'normal'! Clearly there is an issue with a company who has so many warranty claims that they cannot respond to one of them in more than 4 months! As it relates to the broken window latch, that has been a serious issue for us this past winter, as I have been unable to keep the window latched and when it rains, water is pouring through the window causing damage to my home. I have left multiple messages for Ply Gem customer service offering to pay for the new hardware if they could just send it to me, as there is no online or other source to purchase replacement hardware. No response has been received from them.
I am extremely upset that after spending the kind of money that I did on their products, they clearly have no regard for their customers and don't stand behind their products. Based on he many other negative reviews that I have read, it seems like the problem that I am experiencing is pervasive. As it appears that I will never get this resolved with Ply Gem, I am now going to refocus my time and write reviews on every possible channel on the internet so that future customers know what they are getting into when purchasing inferior Ply Gem products and inevitably having to try and deal with non-existent customer service.
