- Report: #1499880
Complaint Review: Pioneer electronics - long beach ca
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Author Not Confirmed
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Pioneer electronics
Po Box 1720 long beach, 90801 ca, United States
Phone:
310-952-2572
Web:
www.pioneerelectronics.com
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Pioneer electronics Faulty Device long beach ca
On June 6, 2020 we bought a pioneer stereo with blue tooth, and USB. We had it installed by a licensed authorized dealer that we bought the unit from.
Within a month the usb stopped working properly, we took it back to the dealer who was able to see the error messages that it was displaying.
We switched out different usb sticks and no matter what brand we used we kept having the same problems where the usb would stop mid song or just not work.
The last time we took it back to the dealer they told us that they would exchange it out for a new system but pioneer is not
sending any new systems out to replace ours with.
We called the warranty number listed and asked to speak to someone in the resolution department as is stated on warranty. We were told no one like that exists and that we would need to send a letter instead. We did on August 28, 2020 and finally got a response back on September 15, 2020. We spoke with Rocky Clark @ 310-952-2572.
He told us that since pioneer electronics are made in Malaysia and Asian countries that they will not be receiving any merchandise due to covid. That we would need to pay to have the unit uninstalled and boxed up as well as sent back to them for repair or replacement and would have to send back insured so that they were sure to receive it. This would be all at our cost.
The cost of sending back as well as having taken out then reinstalled is too much for us to pay. I told Mr.
Clark that and he stated that he could do no more than that. So basically we spent $240.00 for a faulty unit that is no good to us and Pioneer knows that they are unable to get any more units in to replace it.
Yet they continue to sell their faulty products.
Pioneer products as well as any warranty that you may think you have with them are garbage and a waste of time and money. They are unwilling to help when there is a problem and do not care for any of the consumers that buy their products.
We have tried resolving this problem and unless we pay more money out of our pocket for a product that does not work through no fault of our own, we end of with a piece of junk that doesn't work after one month of having it.
