- Report: #1486586
Complaint Review: Pep Boys Bedford TX - Bedford Texas
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Pep Boys Bedford TX
Harwood Drive Bedford, 76021 Texas, United States
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Pep Boys Bedford, TX Won't honor quote Bedford Texas
Classic bait and switch! Got an online quote from "Chris" to replace brake pads and rotors. After dropping off my truck for the repairs, was called by store manager "Joe" that the quote couldn't be honored and the cost would be double.
Contacted customer service - they pulled the chat and confirmed the quote amount. They said made a mistake, "leaving a few services off" which drove up the cost. The store wouldn't honor the quote - said it came from customer service, not them!
They ALL work for pep boys, just pointing fingers at each other! End result - I picked up my truck still needing repairs. Never again, and I cannot stress enough the lack of integrity and accountability from this company. Stay away!
