- Report: #1506174
Complaint Review: PayPal - San Jose CA
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Author Confirmed
Why?
PayPal
2211 North First Street San Jose, 95131 CA, United States
Phone:
402-935-2258
Web:
https://www.paypal.com/
Categories:
Business Rating:
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PayPal They made an unauthorized charge on my credit card. San Jose CA
In mid February there was a fraudulent charge on my credit card through PayPal. I called Capital One, they issued me a new card, credited my account, and started an investigation. I also called PayPal to let them know. When I received my new card, I added it to my PayPal account to cover the reoccurring charges I have set up. On March 15, during the on going investigation, PayPal took it upon themselves to re-charge the amount on my new card without my permission or awareness. I found out by logging into my credit card account to check my balance. I called them and they confirmed it was the same charge put back through by PayPal and it cleared my account and funds removed. After an hour on hold with PayPal, I demanded to know the name of the person who made the unauthorized charge and was told they have no record of it.
The exact same thing happened two years ago with PayPal, but it was with my bank account debit card. During an ongoing fraud investigation, they took it upon themselves to re charge my new account without my permission.
