Complaint Review: PayPal -

On November 6th of 2019, I bought a bunk bed from sale club LLC online. It was $164. I dont usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy.

It became the 19th of November and my son had still not received the bed. I checked PayPal to view the invoice. It looked correct with my son's shipping address on it.

I then went to the UPS site and ran the tracking number. Shockingly, I saw that the status of my shipment was "delivered" at "the dock", and signed for by Hoopman!I dont know who this Hoopman is, and why was it dellivered at a dock? It sounded commercial to me. Not a residence at all.

I immediately called UPS and gave them the tracking number. They looked it up, then told me it was delivered. I told them that I hadn't received it. They then tried to tell me that the tracking number I gave them doesnt belong to me. That's when I asked to speak to a manager. The manager told me that the package had a different address on it than my son's and that's where it was delivered. Though l asked multiple times, UPS would not tell me the address, because of their 'privacy plicies".

I was outraged! All I knew was that it went to somewhere in Grand Rapids, MN, it was delivered to "the dock" and signed for by "Hoopman', There was nothing more UPS could do for me, so l called PayPal. I thought they would help me for sure!

To my dismay, they did nothing but argue with me. She wanted me to get a signed document by UPS stating that the shipment went to another address. I told them that I had a hard enough time talking to them and that they wouldnt give me the shipping address because of their privacy policy, but PayPal still insisted I get this document.

I again called UPS, and again they told me they would not help me. I went back and forth from PayPal to UPS trying to get someone to help me. At one point I talked to a nice lady at PayPal who said she will refund the money back to my card, because if havent gotten it, because it went to the wrong address, that wasnt right.

Later that night,I looked at my email to see that PayPal overrode her decision, and would not reimburse me. I was not getting anywhere. PayPal then asked for me to start a lost package claim with UPS. That's what I did.

The next day, I received an email from UPS. It was about my claim. It actually said where the package was shipped to! It stated that it was shipped to L&M Supply in Grand Rapids. I thought, "Now I have proof for Paypal!" 

I immediately sent them that proof. I received an email back from them saying that I still must provide that document by UPS, even though what l sent them was undeniable proof of the shipment going to L&M Supply. Not my son.

On December 10th I called UPS again to ask for a document stating that the shipment did not go to my son's address. Finally an understanding and helpful lady answered. She said she would send me the documentation that I needed for Paypal to my email.

The document stated that the shipment went to 'the DOCK, was signed by "HOOPMAN", and it was delivered to L&M Supply 1200 East Highway 169 Grand Rapids, MN. As soon as I got it, I forwarded it to PayPal. They again denied my claim, although l'd done everything they had asked me to do. Their explanation for the denial was that the package was deemed "delivered". Delivered to whom, didnt matter. Paypaľ's buyer proportion plan is a farce.