- Report: #1517798
Complaint Review: PayPal (Europe) S.à r.l. et Cie S.C.A. - Luxembourg Luxembourg
Reported By:
Elena Gheorghe -
Titu, Dambovita, Romania
Submitted:
Updated:
-
Author Confirmed
Why?
PayPal (Europe) S.à r.l. et Cie S.C.A.
22-24 Boulevard Royal Luxembourg, Luxembourg, France
Phone:
+35226639100
Web:
www.paypal.com
Categories:
Business Rating:
(0)
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PayPal (Europe) S.à r.l. et Cie, S.C.A. My account was frozen without any given reason and they will hold my funds for 180 days. Luxembourg Luxembourg
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On the 16th of April 2022, I received an email from PayPal that my account is going under closure, first i thought this was a fake email but when i logged into my account it was actually real. They are telling me that my account is closing from the vague reason of violation of PayPal's Acceptable Use Policy. What i did first is messaging them on the paypal website and asking for a more specific reason, first I received an automated message which i responded to so a person can answer me.
3The second answer i think it was by a person but it wasn't telling me why my account is closing, just that my account was reviewed and they think it should be closed. I replied to that answer again and told them what i am using PayPal for and ask them again the reason why i was permanently limited. They simply answered that the decision cannot be overturned and that my funds will be frozen for 180 days.
I called them on April 18th and explained to them again what I use PayPal for and they issued a new revision for my account which i never got an answer for after 72 hours of waiting. I use PayPal to sell digital products/goods. I am a developer and I create plugins/scripts which are digital products, then I sell these products on a marketplace. I can give all the info on my products and the Marketplace that I am using if needed but PayPal never asked for that before closing my account.
I was using my PayPal account for about 2 years and I had no disputes over this time period, the account was verified and I gave all my personal information when I created it as well as added my credit card & bank account. I am really worried now that I'll never get access to my balance that was frozen, I have 1.780$ which i cannot access. I need this money to pay my bills and my life expenses and cannot wait 180 days to have it back.
I'm asking for my account to be restored and access to my balance
