- Report: #1496375
Complaint Review: NEST Labs Inc - Palo Alto CA
Reported By:
Pam -
Spokane, Washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
NEST Labs Inc
3400 Hillview Ave. Palo Alto, 94304 CA, United States
Web:
nest.com
Categories:
Business Rating:
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NEST Labs Inc They did not send the missing part as promised Palo Alto CA
I received a gift of 3 NEST PROTECT detectors and a thermostat. I opened one smoke detectorand discovered it was missing a mouting plate. I contacted a support who said he would send one out in 8 days. It has been several weeks, so I called again. They can do nothing because the 1st. person didn't type in the email address correctly, I didn't get some email and they refuse to start over unless I can give them the incorrect email.
Second, I received the wrong type, I have the hard wired model, but can only use the battery type. They said I would have to sell them and buy the battery type, as there are no exchanges. So beware to get the right model. As a gift, I didn't want to inconvenience the giver.
