- Report: #1501338
Complaint Review: Navarre Beach Camping Resort - Navarre Florida
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Navarre Beach Camping Resort
9201 Navarre Pkwy,Florida Navarre, 32566 Florida, United States
Phone:
8509392188
Web:
9201 navarre pkwy.florida,32566
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Navarre Beach Camping Resort Navarre beach camping THEY USED PHOTO MANIPULATION ,GOT THE MONEY,NO REFUND POLICY,ASKED US TO LEAVE THE CABIN Navarre Florida
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Me and my husband had 2 night booking for this place.When we arrived there we were told to rent sheets for our beds.We paid 457$ for 2 nights,plus 20$ for sheets,plus 25 cleaning fee.total 502$
We used Hotels.com for our booking.The pictures of the Navarre camping resort were beautiful,Private beach,private cabanas,pier, beach sun loungers.
After we check in,22 october we went to their private beach.What a surprise-the beach was surrounded with yellow lines,it was closed,dirty and under construction. So,in the morning we went to the front office to ask to cancel our second night and to move in another hotel.Only for information 2 night stay in the most luxury hotels with ocean view in this area is around 400$.
The manager told that she will not refund our money.If we want to go to another beach.But we paid to use the private beach of their property.She was very rude and ask us to “leave her park” and she offered 10 % discount,which was funny. I told I will not accept this refund.She continued yelling leave my office,leave my office. After we were asked to leave her park,we could not stay there even a minute more.I returned to the office to leave the key .When I opened the door she told again leave my office.I told that’s why I am here to back the key and leave your park.She replied-Fine,Have a great journey.
We asked her don’t talk in this manner with us she begun yelling “I will call the police”.I have a video record whith everything happened .
So,we left the property 23,instead 24,walking around the hotels to find a place to sleep.Our vacation was totally destroyed. We paid 500$ to be offended.
In the evening we found a beautiful hotel,paid another 200$ and our 3 day vacation already costs 700$
The property uses photo manipulation to lie the people visit the hotel. I have a real pictures of their beach
If the pictures were real we would never book this property.This is just a scam. In fact 27,October the pictures were changed.
We have never met such a rude person.Her behavior was absolutely unacceptable.She should know how to talk with guests,how to help them to resolve issues.If she is not well educated and prepared and doesn’t know how to communicate with customers her place is not in the office.Especially when everything happened ,because of the incorrect description and fake photos.
