• Report:  #1518964

Complaint Review: National Detail Pros - Columbia South Carolina

Reported By:
Tom - Columbia, United States

National Detail Pros
Columbia, South Carolina, United States
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 I made an appointment online to have my car detailed.  On the appointed day, these to young guys, kids really, show up,in a beat up old van.  I was beginning to have doubts.  Before long I was not impressed.  I decided they didn't know what they were doing.  They left swirl marks on the hood.  They left marks and spots on the inside windows and mirror.  They left smudges in several places.  They left towel lint in side and outside.  They left white spots from the buffing compound in many places.   They left this gooey substance on the rubber trim.  

The worst thing they did was the plastic bumper skins.  The originals were semi-mat gray plastic.  I had to replace the front one.  The replacements are black.  So they would both match, I paid $800 to have them painted semi-mat to match.  The guys either buffed them or put something on them and now they are glossy.

 I left a 1/2 star rating on their site and explained why.   This lady named Vanessa contacted me and it went downhill from there.  She called me dishonest and that I falsified my statements and refused to resolve the problem. She refused to refund y money or pay to have my bumpers repainted.   

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