- Report: #1502590
Complaint Review: MyPoints.com - San Francisco California
Reported By:
ND4857 -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
MyPoints.com
44 Montgomery Street, Ste. 250 San Francisco, 94104 California, United States
Phone:
(415) 200-4200
Web:
https://www.mypoints.com/
Categories:
Business Rating:
(0)
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MyPoints.com MyPoints.com, LLC Prodege, LLC Warning: MyPoints blocks user from redeeming points and refuses to verify account San Francisco California
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I tried to redeem my points for a gift card but their system keeps sending me to a webpage that says: "Account Verification is Required". It now requires me to submit a cell phone to receive a code to verify. I don't have a cell phone, so how can I verify my account. Also, I already verified my account a few years back.
I found out that if I click on "Send Code", sends to a page that gives me the option to have the code mailed to me. When I chose that mail the code option, I get sent to a page with the following address:
Kim Smith
44 Montgomery St. Ste 250
San Francisco, CA 94105
This address is to someone that works at MyPoints in San Francisco. Is a worker in MyPoints trying to scam people out of their points? It sure seems like it because the address can't be edited and it sends you back to the "Account Verification is Required" page. I found out that other people online were having the same problem. So, I tried contacting their customer service for help but the response I got was a generic one. The rep said that they're aware of situation and everyone has to verify their account unless you were verified in the past. 
The rep didn't even read my email because I asked about the shady address it says to send the code to. I contacted them three times asking them about the problem and three times I got the same response, which is no response.
Is MyPoints closing down? Is a worker at MyPoints trying to scam users? From the response I got, it sure seems like they are. Whoever is the executive that authorized these type of tactics should be fired. They are making it difficult to redeem points, which are worth money. MyPoints is owned by Prodege, LLC. They have two address:
44 Montgomery Street, Ste. 250
San Francisco, CA 94104
Tel: (415) 200-4200
PO Box 70
Manhattan Beach, CA 90267-0070
Tel: (310) 294-9599
I will be filing a complaint with the FTC and other applicable agencies. If you’re going thru the same problem, please file a complaint FTC too because this not right.
1 Updates & Rebuttals
ND4857
Los Angeles,California,
United States
I Closed The Account
#2Author of original report
Wed, December 23, 2020
MyPoints sent an email stating that my account had been reset. They also said that re-verification can be asked at any time. It’s not the same company I signed with many years ago. I redeemed the points I had and closed the account.
