- Report: #1512372
Complaint Review: Mint Mobile LLC - Fountain Valley California
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Author Confirmed
Why?
Mint Mobile LLC
17870 Newhope Street #104-155 Fountain Valley, 92708 California, United States
Phone:
1(800) 683-7329
Web:
https://www.mintmobile.com/
Categories:
Business Rating:
(1)
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Mint Mobile LLC Mint Mobile stole money from a disabled man trying to make ends meet Fountain Valley California
I recently became eligible for a phone plan through Assurance Wireless because of a permanent disability. When I switched the service from Mint Mobile I initiated a refund request for service that started on 8/31/21 and was terminated on 9/13/21. Despite multiple refund requests, all have been denied. Their associates have told me that their "policy" is to not refund any balance after 7 days. I used the service for 13 days out of a 3 month contract and am due a pro rated amount of the $132.07 I paid for service that they are not providing, thus effectively stealing same from a disabled man simply trying to do what he can to make ends meet.
This policy of not issuing a refund after 7 days is not the practice of a legitimate business. If a service is no longer being provided a pro-rated refund is required. To not do so is at the very least an unethical practice, and at worst it is of dubious legality. This is a prime example of a company engaging in shady business practices and hiding the same behind a questionable policy. Such companies need to be brought to task.
A contract was not signed. Thus far I have filed complaints with the Better Business Bureau, the Federal Communications Commission Consumer Division, the Federal Trade Commission and the Attorney General of the State of California. I have not contacted an attorney; neither is court action pending. I have neither filed nor lost a lawsuit in this matter.
Mint Mobile's curt attitude, shady business practices and outright theft will be addressed by every and all means necessary. I am seeking a reasonable pro-rated refund of the amount of 132.07, whatever that might be of a three month contract minus 13 days of actual use.
2 Updates & Rebuttals
Tim
Monteagle,Tennessee,
United States
Thank you!
#2Author of original report
Fri, October 01, 2021
Thank you for your response! I will take these suggestions under advisement. They are all good ones.
Karl
Highlands Ranch,Colorado,
United States
Here’s an idea! You can...
#3Consumer Comment
Fri, October 01, 2021
mail copies of your Ripoff Report to all of your Local TV News Stations in your city. Put it to the attention of: “Investigative Reporter”. Maybe one of them will reach out to you and help you by exposing your situation.
You can also mail copies of your Ripoff Report to Dateline NBC and 60 Minutes in New York. Their addresses are available at this site. Just type in 271771 and they appear in Consumer Comment #1 at Ripoff Report 271771.
Good luck to you!
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