- Report: #1530149
Complaint Review: Microsoft - Washington
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Author Not Confirmed
Why?
Microsoft
Washington, United States
Web:
www.microsoft.com
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Microsoft Microsoft took away my son's Minecraft License Washington
My son's live account - which is manadatory for him to access his Minecraft account has been permanently suspended by Microsoft. He can no long play the game, even though he purchased a licesnse with his own money.
The live account was hacked by someone, so Microsoft suspended the account, and refused to either reset the account for us, or even transfer over his Minecraft license to a new account. We gave all kinds of information to support to prove it is my son's account, and they acknowledged that, but refused to give a method of restoring his access to the game, which he paid for.
It would not surprise me if this has happened to thousand of other people who have purchased licenses to Microsoft products.
