• Report:  #1485995

Complaint Review: microsoft - Nationwide

Reported By:
jim - United States

Nationwide, United States
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i recently did a refresh on my windows laptop

was having issues with activation ( 4 day mightmare with microsoft)

got a call from a "supervisor" about it if i got it fixed i mentioned i was having a issue with getting windows updates also so he offered to help ( a first) so he took remote access and ran a batch file ( other than that ignored me)

while this was happening he began messing with settings etc... as i sat there watching ( so far nothing bad or improper yet)

after he checked settings ( see above)

he began with other things which became questionable

he did some commands ( windows  and r key) and explorer opened with a dll fault message , thought hmm whats going on here

few minutes later he did same thing obviously something is not right here as same run dll issue came up

i asked what was happening and why that error came up he ignored me



at this point i disconnected fromt his supervisor, who spent the next 30 minutes running his mouth babbling refusing to do anything just making excuses ( insert someone who talks but says nothing)


was not until the next day when i was online next that i saw the results of this supervisors tampering ( my term)

when i close explorer now i get 2 sometimes 1 if i'm lucky run dll errors

as below


there was a problem starting C:\windows\system32\inetcpl.cpl

the application has failed to start because its side by side configuration is incorrect.

please see the application event log or use the command line sxstrace.exe tool for more deatils .


hmmm red flags raised whats this about???????????????????

looked into this and this supervisor stuck this inetcpl.cpl issue into the control panel ( how nice)

tried looking at fixes didnt find much


100's ( yes 100's) of calls to microsoft all i get is my time wasted , excuses, talking to myslef and hung up on ( which includes 1 manager, and 4 or 5 other supervisors)

had one "tech" tell me this morning " just use another browser" after telling me " its microsofts policy to force ro make users ( thats you and me ) do a reinstall"

so a questionable "fix" turns into a further nightmare

under the guise of helping me they insert a new issue that they refuse to fix



1 Updates & Rebuttals


United States

#2Author of original report

Wed, February 26, 2020

there level 3 techs ( highest person(s) you can reach do nothing make excuses, many know nothing like the level 1 techs

one level 3 lied in her response to the better business burea ( and also attorney general office complaint)

no accountability there at all ( microsoft)

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