Complaint Review: Marketing 360 and Mad Wire - Meridian ID

We hired Marketing 360 and Mad Wire for professional branding for our company. 

We were sold with the company based on the marketing "concept drawings" they put on facebook, so we assumed they would provide similar quality to the work they advertised.  We were assigned a sales representative, Casey Keyes, who seems to be a beginner sales representative for Marketing 360 and Mad Wire. 

Casey Keyes signed us up on a plan  listed below for $1545.  The plan would include a website design with a 15 day turn around plus ad spend for ad words and Facebook budget.  We were later sold some marketing print design at $70 an hour for 8 hours of work, for a total of $560.00.

Marketing 360® Platform  $395 Dedicated Marketing Executive    On-Demand Creative Services    Email Marketing 360®    SMS Marketing 360® (US, CAN, AU Only)    Digital Marketing Analytics    Call Tracking    CRM    Local Listing Ads™    Top Rated eCommerce®    Woo360 Design   

Monthly Marketing Programs & Fuel

Creative Time (Design Fuel)  1 hr(s) NLA Credits used to Fuel: Natural Listing Ads® 

$300

Ad Credits used to Fuel: Top Placement Ads® 

Social Targeting Ads™ 

Retargeting Ads™                           $850

The company assigned two different people to do work for the print design and web design that we needed.

This indiviuduals never spoke to us directly of our needs and wants for the work, but was left in the hands of a messenger, who was suppose to specifically relay that information to them.  They never hit the mark of delivering final products for print or web on any of the marketing material we ordered and needed, even after an entire month of going back and forth with this company.  The print guy that was assigned on this job might as well have designed the art work on Powerpoint, because that was the quality of work that was presented to us, and we declined. 

For the web work to be done, we have proof this company only logged in 2 times - once on the day we ended our agreement, and once 12 days prior, with no edits or images uploaded to our Shopify account.  They claimed they changed the theme and reverted it back. When you upload a theme, that means it is "live," but there never was a live theme.  We asked Markerting 360 and Mad Wire to provide the web marketing images they have designed, and they refused to show us the proof they designed a website, but still think they are obligated to receive our first payment of $1545 for print work, web work and Casey's time.  

This company agreed to refund the $545 for the print work they missed the dead line on, but still followed up with an email that they are not obligated to refund $1545 for print design, web design, and Casey's time.

By all means, if they provide $70/hour work to the table, we would be glad to pay for it. We have requested for the work on multiple emails, and it appeared to us that they weren't in the business to provide anywork, but to scam on a contract, as no work was ever shown to us.

On recorded lines, we have asked Casey multiple times for a manager, who refused to provide that manager to help with defusing the situatation.

This company stringed us along for over a month, to do nothing and now threaten us with their lawyers. 

I would stay far away from this company if you expect any reasonable work to be done for you.

They offered for $750 settlement to make us go away and to not report on the RipOffReport.com, but to us we feel we have only received 3 hours of stringing us along over the course of the month on phone calls and emails. They are due $33 dollars in good faith at $11 an hour from the lack of quality and extent of the work done over an entire month's time.