- Report: #1512166
Complaint Review: MagicJack - West Palm Beach fl
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Author Confirmed
Why?
MagicJack
931 Village Blvd – Ste 905 West Palm Beach, 33409 fl, United States
Web:
https://www.magicjack.com/
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Business Rating:
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MagicJack tricked me into renewing an unwanted service and will not refund West Palm Beach fl
Through their confusing interface I was tricked into renewing a phone number I do not want in addition to one I use. They cannot or will not remove an unused number to avoid confusion. The devices for renewal are not listed by phone number but by an obscure device number.
They refuse to refund the money now. The unwanted number still does not work even after I was charged for it. I tried a chargeback and they responded to the bank with false information. They keep insisting that I verify my account information which I did 3 times now. They now want an additional reinstatement fee after the chargeback request.
They insist this was on autorenew yet neither number renewed. I paid online because it stopped working and the other one was not in use. After paying for both there is no renewal charge in addition, only the charges I paid online.
I started by calling them and the support was useless. I tried a chargeback with Chase but they claimed it was two charges and not a double billing and turned it down. They will not reconsider it as an unwanted charge or as a service not being provided. Magicjack also told them it was an autorenew.
I have also disputed through Florida Better Business Bureau but they just respond with the same diversions and excuses.
Once you pay money to this company you will not get it back, whether or not there is a mis-charge and whether or not they provide the service. They may ask for additional fees such as "reinstatement". This was a good product and company at one time but they seem to have fallen into desperation now, and there are surely better alternatives these days.
I regretfully strongly recommend you avoid this company at this point.
