- Report: #1518581
Complaint Review: Lowes Home Emprovement - Jacksonville Florida
Reported By:
clb432 -
Jacksonville, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Lowes Home Emprovement
13125 City Square Drive Jacksonville, 32218 Florida, United States
Phone:
(904)696-4063
Web:
https://www.lowes.com/l/help/lowes-protection-plan
Categories:
Business Rating:
(1)
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Lowes Home Emprovement Will not honor warranty on appliance Jacksonville Florida
I purchase a Frigidaire range from the Lowes home emprovement store in Jacksonville, Florida in 2019. I also purchased a five year warranty with the product from Lowes. When I tried to contact Lowes to have some repairs done to the range I was not able to reach anyone. I first tried to call the Lowes in order to have someone to come out and repaire the product but was put on hold and know one answered the phone.
So I went to the website, put my information in, I was then sent a passcode to use to get into the account. I put the passcode in and the website sent me back to the beginning were I put the first information in. So I put the information in again and the website sent me back to the beginning asking for the same information for a second time.
This was not working so I clicked on the live chat window. I was asked several question that did not have anything to do with the warranty, and finally I was transfered to a live chat representatitive. When I asked how can I contact someone about have a repaire to one of their products that had a warranty on it, she said for me to go to the website because she could not help me. I just want Lowes to honor the warranty that I purchase from them to repaire the stove. Please.
