- Report: #1511905
Complaint Review: LG Electronics -
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LG Electronics
United States
Web:
https://www.lg.com/us
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LG Electronics No warranty support: The 27MD5KL ULTRAFINE DISPLAY 5K 27" frame came apart at the notches and the weight cracked the frame until it fell completely apart
Do not buy 27MD5KL Ultrafine monitor APPLE or LG ULTRAFINE DISPLAY 5K 27"
27MD5KL
27MD5KLB
Do not buy from Apple or LG.
NEITHER WILL HONOR WARRANTY.
They will waste your time sending you back-and-forth between themselves until you give up or the exchange time limit passes. Do not be patient or you will be $%$@%. You probably are anyway.
Either you pony up $6K for a 5K apple monitor or go with the $2000 LG model and throw your money away because it literally disintegrated.
The frame came apart at the glued notches and the weight cracked the frame until it fell completely apart, literally within weeks you have rubble on your desktop.
LG refuses to acknowledge the problem with several support stalling tactics to try to get you to give up (they assumed I had bought product direct but when they finally sent my link 5 months later to submit proof of purchase - they couldn't close the case fast enough - DECLINED WARRANTY SUPPORT NOT A DIRECT LG PURCHASE-YOUR SERVICE CONTACT IS APPLE).
Apple again sent me back to LG refusing all responsibility, even though the monitor was created for apple computers.
The rep was so disinterested and not paying enough attention to understand that it took 5 months to get LGs attention in the first place and asked if I wante to talk to sales that there was nothing they would do for the monitor I purchased.
