- Report: #1481293
Complaint Review: Legalzoom -
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Author Confirmed
Why?
Legalzoom
United States
Web:
www.legalzoom.com/welcome/legal-help
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Legalzoom Legalzoom twice charged me for renewal fees after I cancelled their services
In April 2018 I notified Legalzoom that I no longer wanted them as my registered agent. I did this via the phone and via email. In May 2018 they charged me a $399.00 renewal fee. I emailed them and called them and couldn't get any assistance geetting the charge taken off, so I contacted my cc company who investigated my claim and reversed the charge.
In April of this year, LegalZoom sent me an email saying they were charging me AGAIN to be my registered agent. I called them and told them I'd cancelled this a year ago. They said no problem, just notify them in writing that I didn't want it renewed. I emailed Legalzoom, replying to their notification of charges, stating that I didn't want them to be my registered agent and to they were not to charge me. They did anyway.
I called my cc company and disputed the charge again. Initially the cc company was helpful but then LegalZoom told the cc company that they'd notfied me via email about the charge and I hadn't responded telling them not to charge me. Legalzoom also stated I'd not provided them them with proof of anyone else as registered agent. So the cc company sent me a letter finding for Legalzoom, without contacting me back to see if what Legalzoom said was true.
I called the cc company got them to reopen my case.
1. I had provided proof of another registered agent a year ago, so no I didn't send it this year: it was supposed to be cancelled a year ago! And 2. I had responded to Legalzoom's notice of renewal in April 2019 via email on April 16 2019 stating that I didn't want their services and they were NOT to charge a renewal fee. I heard nothing back from them until they charged me.
I also closed the cc account as they should have contacted me before finding for LegalZoom and closing my case.
