- Report: #1475650
Complaint Review: Leather and More in Hickory NC - Hickory North Carolina
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Leather and More in Hickory NC
2220 Hwy 70 SE Suite 418 Hickory, 28602 North Carolina, United States
Phone:
828.324.0668
Web:
http://www.leatherandmoreinhickory.com/index.htm#
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Leather and More in Hickory NC Leather and More Poor quality leather won't honor warranty Hickory North Carolina
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I purchased a very expensive leather couch ($8900 with delivery fee) and the leather was a poor quality. It immediately started to scratch. I have 3 other leather couchs which were less expensive and none of them have scratched like this.
I requested a replacement per the companies stated warranty which is "Because we represent a select group of manufacturers, you can rest assured we stand behind the pieces we sell. If you have any issue with the durability of your leather investment, we will gladly make needed repairs or replace your furniture if necessary." No where on this statement does it say that scratchs from a small dog will negate it.
Company is refusing to honor said warranty and I have been taken for $9000.
1 Updates & Rebuttals
Emily
PERKASIE,Pennsylvania,
United States
Update
#2Author of original report
Tue, April 23, 2019
Company is now allowing for partial refund to fix the couch. I wish the customer service had been better so I didn't have to carpet the internet with negative reviews before getting any attention.
