- Report: #1495711
Complaint Review: Laptop Charger Factory - Sugar Land TX
Reported By:
Very Disappointed -
Pella, IA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Laptop Charger Factory
16107 Kensington Dr., Suite 380 Sugar Land, 77479 TX, United States
Phone:
844-814-6514 or 512-960-2
Web:
laptopchargerfactory.com
Categories:
Business Rating:
(0)
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Laptop Charger Factory Extremely Shoddy Customer Service Sugar Land TX
I purchased a laptop charger from Laptop Charger Factory after providing very detailed information of the laptop brand, model, SN, and the full specs from my Dell laptop charger. I was given a delivery date and promised I would get a tracking number. I waited until 2 days after the promised delivery date to contact Laptop Charger Factory to research the delivery status, as it was not delivered nor was a tracking number given. I again provided the full details of the original order and then waited...2 days later the order was then generated (now 9 days after I had originally made the order) and given a new delivery date promise.
The ordered item did not arrive then, either. I contacted customer service again by chat, as I waited over 90 minutes on hold on their phone line. I was informed that the product was enroute and that I should be patient, due to covid-19 problems. The item arrived 19 days after the first promised date, 9 days after the second promised date. The item was wrong! It had the wrong pin size (despite me providing the full specifications of the charger and laptop) and had a 4 ft. 11 inch cord (I paid for an upgrade to a 6 ft. cord).
I immediately contacted the company chat again, and they offered to correct the problem. I got an e-mail the next day with this "great offer" - I could keep the (wrong) charger and they would credit me $15 for my trouble. I declined and again requested a return process. I was told I would receive a return shipping label and that all would be credited back to my credit card without problem. I have waited 8 days and still no return shipping label. I contacted the company again, and was told "the return label was in another e-mail." There is no other e-mail. This company is not to be trusted, with very poor customer service. AVOID THEM!
