Complaint Review: L&A Wrecker Service - Norman Oklahoma

I called to have a non-operable vehicle towed to my house. The dispatch lady was very rude from the beginning, but eventually, she decided a dated receipt from the day prior was sufficient evidence that I wasn't towing a vehicle that still had an unpaid bill from the shop. Understandable, but who wants to be treated like a criminal for trying to get their car a mile down the road? If you say you will accept the receipt, than politely honor your word, or else politely refuse to until the shop reopens on monday. This rude lady was a delight compared to the driver though.

When the tow truck driver arrived, boy was that a treat. In the process of getting the vehicle home, which was literally about a mile, he mentioned several times that he would rather just take it to the junk yard. I'm glad that wasn't his decision to make! I asked him why, and he told me "because it's a f***in' clown car." He also kept telling me the city of Norman would impound it because it doesn't run, and "because it looks bad." I explained that it is black tagged and in a private drive, and he told me it doesn't matter. Hmm, I wonder if I can guess who called the city if and when I do get a notice. I realize people have different tastes and varying levels of knowledge about vehicles, but this has no bearing on getting the job done. I would even use the word threatening to describe the conversations with this driver. Certainly, I cannot call back and let them know unless I want my vehicle vandalized by this angry individual.

When it was time to get it off the truck and into it's parking place, it apparently wasn't as easy as he wanted it to be, and he told me "I'm going to have to call another f***in' driver!" He was not happy when he came back, as there were apparently no available drivers to help. I'm not sure what two tow trucks in a tight space would have done for us anyways. We pushed the vehicle together, and luckily he was gone in a matter of minutes after that.

To make a long story short, you should probably just call another towing company if you don't want the souring experience I described above. If you do find yourself in a pinch and needing their services, you better hope the driver likes the looks of your vehicle. If he doesn't, don't foolishly have him tow it to your house like I did. It was too late for me, but hopefully, someone heeds this warning. I'm sure this isn't the end of this episode for me. I will post more if this continues to unfold.

If a friend with a truck would have been available, I would much much much rather have towed it home myself with a towing cable than do business with L and A Wrecker again.

Update: just posted pictures of my "f****n' clown car" described in the review. What an iconic vehicle. It's fully operable now and insured for 30k dollars. I hope you guys are embarrassed by your clown drivers. What a joke.

Read all the reviews people. It's easy to see the pattern. It goes like this: customer posts review explaining how terrible and unprofessional this place is. Next, the owner posts a sarcastic, passive-aggressive apology detailing how it's the customer's fault. Sprinkle in a couple of paid, fake reviews, and then repeat. Unbelievable.